PENTICTON
359 DAWSON AVENUE PENTICTON, BC V2A 3N5
(4.6/5)
CHUCK THOMPSON
Fountain Tire owner
PENTICTON
Mon:
7:30 AM - 5:30 PM
Tues:
7:30 AM - 5:30 PM
Wed:
7:30 AM - 5:30 PM
Thur:
7:30 AM - 5:30 PM
Fri:
7:30 AM - 5:30 PM
Sat:
8:00 AM - 4:00 PM
Sun:
CLOSED - CLOSED
View All Reviews
PENTICTON
359 DAWSON AVENUE PENTICTON, BC V2A 3N5
(4.6/5)
OVERALL CUSTOMER RATING
6/15/2019 12:00:00 AM
BARBARA RYAN
Fountain Tire went the extra mile to make sure all my questions were addressed.
Response:
Hello Barbara. Thank you for taking the time to leave us such a great review. We will always do our best to make sure your questions are answered.
6/14/2019 12:00:00 AM
Anonymous
Outstanding customer service!!!!! Will always recommend Fountain Tire from now on!! Thank you Chuck and your amazing team for looking after us so well.
Response:
Thank you so much! We're thrilled that we could help you out and make you happy. Our team is pretty darn amazing, I must say. We look forward to seeing you again.
5/24/2019 12:00:00 AM
BARBARA RYAN
When your a repeat customer to fountain tire they go the extra mile to make sure that all your needs are addressed you are treated as if you are family what a great feeling they are the best.
Response:
Thank you so much Barbara. It is our pleasure to look after you (and see you) and we're so grateful to hear that you feel that way. That's what we're aiming for, to make you feel like family. Thanks for letting us know that we're hitting the mark! We look forward to seeing you again.
5/13/2019 12:00:00 AM
Anonymous
Great professional service
5/7/2019 12:00:00 AM
Anonymous
You are AMAZING!! I wish I would have found you sooner. Thank you so much for the best customer service I have had in a long time.
Response:
Thank you so much! We’re thrilled that you found us and that we were able to give you the great experience you deserve. We look forward to seeing you again.
4/7/2019 12:00:00 AM
Anonymous
We have switched from Kal tire to Fountain tire completely because their service, product and prices are the best. We have been treated so well I recommend them any chance I get. My parents have switched over as well.
Response:
Thank you so much for leaving us such a lovely review. It's always nice to hear that we're doing things well. Thank you for spreading the word. We will always do our best to ensure that our customers receive the kind of service we would like to receive. We look forward to seeing you again.
3/31/2019 12:00:00 AM
DALE STOTHERT
Steve listened to my problem, and the worked to solve the issue. I appreciate simple honest none confrontational solutions. Steve made it happen!
Response:
Thank you for leaving us such a lovely review. We will always do our best to listen to what our customer needs; and we will always do our utmost to look after you. Steven is very good at this and takes pride in looking after our customers. We look forward to seeing you again.
3/21/2019 12:00:00 AM
BARBARA GERA
Great efficient service once again.
Response:
Thank you for taking the time to leave us a 5 star review Barbara. We look forward to seeing you again.
3/21/2019 12:00:00 AM
MICHAEL / BETH CAMPBELL
I had a water pump replaced and I was pleased with the cost and timely delivery of the job.
2/23/2019 12:00:00 AM
BARBARA RYAN
They are honest with what ever is wrong with your vehicle lets you know immediately so it may be fixed they accommodate you if they have to wait for a part or parts to arrive I would not take it to anyone else they are the BEST.
2/3/2019 12:00:00 AM
BARBARA RYAN
They took care of me in a timely fashion and explained what I should be aware of. To make a future appointment to address the problem in a timely fashion. Thank you for being so helpful.
Response:
Hello Barbara: thank you so much for taking the time to leave us such a lovely review. We are so glad to hear that we were able to look after in such a timely manner. We look forward to seeing you in the future.
1/9/2019 12:00:00 AM
MICHAEL / BETH CAMPBELL
As usual, the service and congeniality were spot on and timely. Fountain is my go to store for anything mechanical.
Response:
It is always a pleasure to see you Mr. Campbell. So glad that we could help out and we look forward to seeing you again!
11/20/2018 12:00:00 AM
Anonymous
Excellent on farm site service
Response:
Thank you for taking the time to give us a 5 star review. We appreciate it!
10/13/2018 12:00:00 AM
Anonymous
These guys go above and beyond! They're the best!
Response:
Thank you so much! We appreciate you taking the time to give us 5 stars and let us know that our team is doing a great job. We will pass the compliment on!
10/6/2018 12:00:00 AM
MICHAEL / BETH CAMPBELL
I took my wife's car into Foumtain Tire for a lube, oil change and tire rotation. I was there at the appointed time and they were ready for me. They performed the requested jobs in a timely manner and said the tires didn't require rotation as they were equally worn. They checked the brakes and gave them a passing grade. As always,they did a good job in a timely manner and at a reasonable price.
Response:
Thank you Michael for taking the time to give us a review. You always do and we truly appreciate it. It’s always a delight to see you and we look forward to the next time.
10/1/2018 12:00:00 AM
Anonymous
I asked for someone to check my signal light and replace instead they replaced my headlight and did not even check my signal light until I came back after leaving and figuring out their still was a problem with my signal light.
Response:
Thank you for taking the time to give us feedback. We value our customers and we are so sorry that we didn’t get it right the first time. Thank you for coming back so we could fix it. Please let us know if you would like someone to call and follow up.
10/1/2018 12:00:00 AM
BARBARA RYAN
Went back to see them as the problem I had originally was still there and their mechanic came and looked at it and changed the bulb that I had previously been their for . I really did appreciate the job they did and they really made up for the previous visit that day Thanks for your help
Response:
Barbara, thank you for taking the time to give us a review and the helpful feedback. We are so sorry you had to come back - we should have got it right the first time. Thank you for letting us fix it and trusting us to do so. We look forward to seeing you again.
9/21/2018 12:00:00 AM
Anonymous
Great service and advice
Response:
Thank you so much for taking the time to leave us a five star review. We appreciate your business and look forward to helping you out in the future.
9/13/2018 12:00:00 AM
ROB FRASER
I had what I thought was a nail in my tire that turned out to be a damaged rim. The technicians said the rim needed to be replaced or repaired. There were no replacements available except by ordering one in. Since I was heading down to Vancouver that day, they bent over backwards trying to provide me with a loan tire and rim so that I wouldn't have to travel on the donut spare tire at 80 kms. Unfortunately the bolt pattern had been changed for my SUV and the loaner wheel would not fit. In the end I had to return to Vancouver on the spare tire. I really appreciated that the staff tried to find a way to solved my dilemma. They also reminded me to use the 4 way flashers when I was travelling below the posted speed and to take the Hope Princeton instead of the Coq back home. Thank you for all your help.
Response:
Thank you so much for leaving us a 5 star review and your feedback. We wish we could have done more, but we're so glad to hear that you made it back safely. Thank you for letting us know.
9/7/2018 12:00:00 AM
Anonymous
Always great!
Response:
Thank you so much for taking the time to leave us a review. Please let us know if there's something more we can do for you. We appreciate feedback so that we can improve our service. We look forward to helping you in the future.
8/22/2018 12:00:00 AM
ALEX MANN
Always taken care of promptly and professionally .... whether it is a tire emergency or purchase. Great customer service at this location
8/10/2018 12:00:00 AM
BARBARA RYAN
They new what had to be done and went ahead and did it I am impressed Thanks for looking after me.
Response:
Thank you Barbara for leaving us such a kind review. We are so glad that we could help you out. We look forward to seeing you again.
7/24/2018 12:00:00 AM
WOLF KOLB
Where pleased quick friendly and reasonable cost. Walked in got greeted right away. Had my truck in and out 30 minutes later.
Response:
Thank you for taking the time to write us such a lovely review. We are delighted that we were able to help you so quickly. We look forward to seeing you again.
7/18/2018 12:00:00 AM
BARBARA RYAN
My car had an oil change in record time
Response:
Thank you for taking the time to provide us with feedback Barbara. We appreciate your rating and look forward to seeing you again.
7/2/2018 12:00:00 AM
Anonymous
They fixed the break issue! Should have been done in first visit! Happy they are accommodating!
Response:
Thank you for taking the time to give us your feedback. We appreciate your trust and the opportunity to repair the issue. We are sorry that you had to return for the same issue. We look forward to seeing you in the future.
6/6/2018 12:00:00 AM
DELLENE LEWENDON
I came in for a brake check, fluids change/oil and alignment! They did a good job doing oil change but I need to come back for alignment! Wheel vibrate when coming down from fast speed! I also herd advertising for bcca that if you do oil change there you get a free alignment which is $100.00! So thought you might keep up with competitors! They check brakes indicated no swelling but they still make noise! They are an improvement from when I came in but still not satisfied about squeezing noise so I will need to comeback!
5/10/2018 12:00:00 AM
DALE STOTHERT
Quick and knowledgeable on the ball . Says it all .
Response:
Thank you for your kind words Dale. We appreciate you taking the time to leave us feedback. Our staff is very knowledgeable and we are so glad that you found them helpful.
4/13/2018 12:00:00 AM
MICHAEL / BETH CAMPBELL
As usual, they were ready for me and performed the oil change and tire rotation in a timely manner. This is a very friendly shop and everyone is personable. I like these guys!
Response:
Thank you Michael for taking the time to leave us such a nice review. It is always a pleasure to see you!
4/12/2018 12:00:00 AM
Anonymous
Fountain Tire did a great job, prompt, professional, and courteous. They contacted me immediately upon completion of the work. Well done!
Response:
Thank you so much for taking the time to write such a kind review. We look forward to seeing you in the future.
3/27/2018 12:00:00 AM
DUANE ROBINSON
When I was at Fountain Tire, I got a quote on a set of summer tires. I was appalled at the price. The price of almost $850 for mid range tires was a reckless effort by the salesman. My 2013 Jeep Patriot didn't tires that bad. I got the exact tire at another dealer for $665. Who was trying to take me for a ride. NEVER AGAIN at Fountain Tire in Penticton. And they had to send away for them. I showed the other dealer the quote and he couldn't believe it. Not on sale either. Just a better dealer.
Response:
Thank you for taking the time to give us some feedback. We’re sorry that your experience wasn’t ideal. We endeavour to offer the best price and service that we can.
3/23/2018 12:00:00 AM
Anonymous
Staff were friendly and professional
Response:
Thank you for providing us with such a lovely rating. We appreciate you taking the time to provide feedback and we look forward to your next visit.
2/19/2018 12:00:00 AM
BARBARA RYAN
I phone the day after a long weekend to see if they had room for an appointment to change my oil and they were able to help me. I went to leave home only to find my battery was not working and I had to get a boost. So I phoned them back and asked if they could possibly also do a battery change for me and they said yes they could I am very grateful for the service I received from them they are the tops for me. Thankyou for all they do I highly them to everybody .
12/15/2017 12:00:00 AM
MICHAEL / BETH CAMPBELL
I went to Fountain with a bouquet of issues....windshield washer not working, engine trouble light always on and dashboard lights randomly going off and on. Fountain repaired and replaced as necessary and charged a fair price for both parts and service. I will return.
Response:
Thank you Michael. That is so very kind of you. We appreciate your business. Merry Christmas!
12/1/2017 12:00:00 AM
Anonymous
Staff were friendly and courteous however was a little shocked at cost of oil change
11/8/2017 12:00:00 AM
DALE STOTHERT
Friendly service with good professional advice. I believe that is a win win for us the customer. Cheers
Response:
Thank you, Dale, for taking the time to write such a kind review.
11/8/2017 12:00:00 AM
MICHAEL / BETH CAMPBELL
I phoned and ordered a battery for my Jeep and was told that I could have it installed within a half hour. They were true to their word and while there, they rotated my tires. All done with a smile and a can do attitude. I like these guys!
Response:
Thank you Michael for taking the time to give us your feedback. We appreciate your vote of confidence and kind words.
10/22/2017 12:00:00 AM
BARBARA NEEVE
Quick and courteous servicr
Response:
Thank you for taking the time to review our service. Please let us know if there's anything that we can improve on. We appreciate the feedback.
10/20/2017 12:00:00 AM
BARBARA RYAN
The people were friendly and made every effort to have my car ready as soon as possible
Response:
Thank you Barbara for your kind words. We appreciate you taking the time to write such a lovely review.
10/12/2017 12:00:00 AM
Anonymous
After running over a nail and getting a flat tire I needed an emergency repair. I called and was turned away by two other tire companies before I called Fountain Tire in Penticton. Chuck took my call, booked me in immediately and provided excellent customer service that was over and above! I am so impressed with this company, not only did Chuck present himself in a neat, organized professional and friendly manner, he made a difficult afternoon so much better. I appreciate good customer service and this is my Tire shop from now on!
Response:
Thank you so much for taking the time to give us this review! We are always happy to help!
10/9/2017 12:00:00 AM
Anonymous
I really appreciated the service I received from the initial booking of the appointment to paying for the service. Very professional & accommodating
Response:
Thank you so much for your kind words. We are so pleased that you enjoyed your experience.
10/4/2017 12:00:00 AM
Anonymous
Extremely friendly and courteous service. I will look forward to dealing with Fountain Tire at any time in the future. Thank you.
Response:
Thank you so much for your kind words and taking the time to give us some feedback.
10/4/2017 12:00:00 AM
JANICE LYONS
Fountain Tire told us the truth that we do not need new m/s tires because we have good tires. We just moved to Summerland from the coast. Honest is awesome.
Response:
Thank you Janice! We do our best to treat customers as we would like to be treated. Thank you for taking the time to let us know we're doing it right.
10/3/2017 12:00:00 AM
WAYNE SINCLAIR
Thanks for checking the tires of my two automobiles and taking your time to rotate the tires of one of them. I am surprised that the tires are legal this winter as I am a new resident here. My tires do not have the M+S symbol nor the three-peak mountain with a snowflake symbol. I don't quite understand how they are legal but am taking your advice. Thanks again for your time. I appreciate this free service.
9/2/2017 12:00:00 AM
Anonymous
Awesome service. Great timing. In and out.
Response:
Thank you so much for your review. Look forward to seeing you again!
8/20/2017 12:00:00 AM
GERRY MAYERT
As I did not bring the truck in for repairs and my brother did I cannot do an accurate review but my brother said it was done well
Response:
Hi Gerry, We hope all is well. Thank you for taking the time to give us a review. We very much appreciate your feedback.
8/11/2017 12:00:00 AM
DELLENE LEWENDON
Amazing as usual ! Chuck had my battery replaced asap! I'm always bragging about the service! Thank you!
Response:
Thank you so much Dellene! We appreciate the opportunity to look after you and very much appreciate the great feedback!
8/3/2017 12:00:00 AM
DELLENE LEWENDON
Chuck is amazing! Great customer service and went above expectations in helping me with mechanical services! I'm a valued customer which is hard to get these days especially in Penticton!
Response:
Thank you Dellene. We are so pleased that you feel valued, because you certainly are. We look forward to seeing you again.
6/1/2017 12:00:00 AM
MICHAEL / BETH CAMPBELL
I had a scheduled oil change and was pleased with the time it took and the service given. I asked them to set my system to return in 7000 km instead of 5000 km
Response:
Thank you Michael and Beth; it was our pleasure. We look forward to serving you in the future.
5/13/2017 12:00:00 AM
MICHAEL / BETH CAMPBELL
This store has a very friendly staff and they are very professional in their work.
Response:
Thank you for taking the time to give us your great feedback Mr. Campbell! Always a pleasure looking after you!
5/12/2017 12:00:00 AM
Anonymous
Great service
Response:
Thank you so much for the review! We look forward to seeing our anonymous customers again soon. ;)
3/28/2017 12:00:00 AM
MICHAEL / BETH CAMPBELL
I brought my vehicle in for a dashboard light repair. After completing exhaustive tests, it was determined that it would be necessary to go to the dealer for their computer diagnosis. After the time spent looking for a fix, there was no charge! A pleasant surprise indeed.
1/26/2017 12:00:00 AM
BARBARA RYAN
The service was impeccable they checked everything out for me and I appreciate them letting me know what needs work on in the near future.
Response:
Hi Barbara, Thank you very much for your review. We really appreciate your support!
11/26/2016 12:00:00 AM
JEFF VANOYEN
The service was prompt and professional. The staff were funny and good to talk to while waiting. I would recommend if I lived near there.
11/24/2016 12:00:00 AM
Anonymous
Fast service
11/21/2016 12:00:00 AM
Anonymous
Very helpful, efficient , job well done . Always like to deal with Fountain Tire :) Thankyou again
11/1/2016 12:00:00 AM
RICK SHILLITTO
Fixed a past communication problem, and alerted me to some work from another source that wasn't done properly which helped save additional problems. re: Transmission.
10/30/2016 12:00:00 AM
DELLENE LEWENDON
Always friendly, efficient and accommodating!
10/20/2016 12:00:00 AM
Anonymous
Great service
9/29/2016 12:00:00 AM
Anonymous
Always informative, respectful, professional and ont time! I trust the people at Penticton Fountain tire!
9/27/2016 12:00:00 AM
JOHN MCLELLAN
zero marks for this shop. i purchashed my tires on the langley by-pass a few months ago. maby almost 6 months. regaurdless i needed them re-balanced after a trip to penticton. i went into the penticton store and had them balanced. when she asked me for 107 dollars i asked why, i said i bought them at fountain in langley. i thought i could get them redone at a diferent store. i guess not. intead of calling criss in langley they argued with me and said i need to pay . i will never go to fountain tire penticton again . i have a fair amount of influance in penticton i can share the word of this situation. when i worked for fountain tire the customer was allways right . i think times have changed
Response:
Hello John, I am extremely surprised to receive your email this morning. I dealt with this personally the very next day and sent the credit to the Langley store which they were suppose to give to you!! If this did not happen please call me asap. The reason for us billing you was because on your tire purchase at the Langley store there was no vehicle info on your invoice. Therefore we could not find the history in our computer. Chris did email the invoice number on the following business day, and at that time we did credit your entire purchase. Moving forward if you have not gotten your money back please call me asap and I can call the other store. But as far as we are aware, the other store gave your money back. Is this not correct?? Please acknowledge whether you got your money back or not?? regards, Scott
8/18/2016 12:00:00 AM
BARBARA RYAN
I have found that they go the extra mile for their customers and answer all the questions being asked.
7/23/2016 12:00:00 AM
BARBARA RYAN
Staff was quick and courteous and remedied problem right away. Always a pleasure to have service done there.
7/18/2016 12:00:00 AM
GORDON FREHLICH
Service was quick and efficient
7/11/2016 12:00:00 AM
BOB SHERRY ANTONIUK
Very friendly
6/16/2016 12:00:00 AM
DAVID BURNS
Great experience as always
5/27/2016 12:00:00 AM
MICHAEL / BETH CAMPBELL
The service was excellent and friendly. Our car was ready to pick up at the promised time and the price was right. We will certainly use Fountain again.
4/29/2016 12:00:00 AM
BARBARA RYAN
The staff at Fountain Tire goes the extra mile they let you know what they find out about your vehicle when it is in for some work to be done and they find a problem with something else they make sure you are aware of the problem and they shuttle you to where you have to be while your vehicle is being worked on. They make you feel like your part of their family they are the BEST
SERVICES OFFERED
AUTO SERVICES
Pre Trip Inspection
Tire Storage
Oil And Filter Change
Car Care Package Restrictions Apply
Seasonal Maintenance Package Includes Oil Change
Tire Replacement
Balancing And Tire Repairs
Batteries
Brakes
Flat Repair
Heating Cooling
Seasonal Tire Changeover
Shocks Struts
Transmission Services
Tune Ups
Wheel Alignment
REVIEWS
VIEW ALL REVIEWS
6/15/2019 12:00:00 AM
BARBARA RYAN
Fountain Tire went the extra mile to make sure all my questions were addressed.
Response:
Hello Barbara. Thank you for taking the time to leave us such a great review. We will always do our best to make sure your questions are answered.
6/14/2019 12:00:00 AM
Anonymous
Outstanding customer service!!!!! Will always recommend Fountain Tire from now on!! Thank you Chuck and your amazing team for looking after us so well.
Response:
Thank you so much! We're thrilled that we could help you out and make you happy. Our team is pretty darn amazing, I must say. We look forward to seeing you again.
5/24/2019 12:00:00 AM
BARBARA RYAN
When your a repeat customer to fountain tire they go the extra mile to make sure that all your needs are addressed you are treated as if you are family what a great feeling they are the best.
Response:
Thank you so much Barbara. It is our pleasure to look after you (and see you) and we're so grateful to hear that you feel that way. That's what we're aiming for, to make you feel like family. Thanks for letting us know that we're hitting the mark! We look forward to seeing you again.