NANAIMO

12/4/2018 12:00:00 AM

MICHAEL SUIKER

I've used Fountain Tire for my last 3 new tire purchases, Saskatoon and Nanaimo. Great customer service and knowledgeable (James in Nanaimo)

12/4/2018 12:00:00 AM

CINDY HORSLAND

Extremely helpful and informative I trust them completely.

12/4/2018 12:00:00 AM

MAXINE LOWE

I was in your store on Monday for a tire repair and tire rotation. The entire experience was very positive, the comfortable waiting room, the greeting when I walked in the door and the quick and efficient service. All this was covered at no charge as I purchased my truck tires two years ago. I think that this service is quite remarkable when it seems other businesses are focussing more on making money then providing excellent customer service. Thank you!

11/30/2018 12:00:00 AM

CURTIS HANSEN

I was in the market for LD Truck tires for my Dodge 1500. When I entered the sales office I was immediately acknowledged that someone would be with me shortly. After a brief wait I was great by a very knowledgeable and fun sales associate. I explained my needs in detail, he asked me if I had a budget, after giving him a range I could handle he provided me 4 options within my range. After 24 hours I returned and had a set of Goodyear Dura Traks installed, I also had an oil change, an alignment, and a BG service completed all within my budget. Great service, excellent follow up, prompt appointment. Overall experiance was outstanding. I will be back. Thanks.

11/29/2018 12:00:00 AM

WENDY MOORE

Friendly, fast, informative

11/28/2018 12:00:00 AM

Anonymous

I walked in the door hesitant that I would have a good experience. I've been to other tire shops and have been sold tires that I ended up disliking. And I was blown away at how kind and knowledgeable the staff was. My employer gets our fleet serviced here so I thought I would see what kind of help I could get and it was a great experience.

11/27/2018 12:00:00 AM

GRANT PILON

Great service

11/24/2018 12:00:00 AM

CHARLOTTE BROWN

Good service. Thank you.

11/23/2018 12:00:00 AM

Anonymous

The staff are super helpful and know their products like the back of their hand!

11/21/2018 12:00:00 AM

Anonymous

Friendly and knowledgeable staff. Service provided in a timely way.

11/19/2018 12:00:00 AM

Anonymous

All of our vehicles have tires on them from Fountain Tire and we believe we were treated very fair. the staff is courteous & friendly

11/18/2018 12:00:00 AM

Anonymous

Good people.

11/17/2018 12:00:00 AM

Anonymous

Nice friendly people

11/16/2018 12:00:00 AM

Anonymous

The service was fast, staff friendly and helpful

11/15/2018 12:00:00 AM

Anonymous

I was promptly served and they took my car in right away. I thought that it took long time to get my tires on. Seemed short staffed in the shop that day... lots of service people out front.

11/15/2018 12:00:00 AM

Anonymous

Fast and friendly service.

11/14/2018 12:00:00 AM

Anonymous

I recently used Fountain Tire in Nanaimo for a used vehicle pre-purchase inspection. The inspection was completed in a timely, thorough and professional manner. It made my decision to not purchase the vehicle very easy.

11/14/2018 12:00:00 AM

SAYWELL CON.

Friendly and very fast service on my boat trailer. Glad they could get it in same day!

11/11/2018 12:00:00 AM

Anonymous

Great service. Everything done as promised. Very friendly staff.

11/6/2018 12:00:00 AM

Anonymous

Great Customer Service from start (James on initial quote) to finish. Engaging in finding the right winter tires for my vehicle. Competitive Rates. Timely appointment. Highly recommend.

11/4/2018 12:00:00 AM

JOE CORDER

I know part of my experience was just luck because I caught a sale. However that being said I was extremely satisfied with the service I received. The staff was knowledgeable, friendly and accommodating. I came in looking for winter tires and potentially rims after speaking with several other dealers. I wasn’t just happy with the tires and rims but the ease in which they were presented. Great experience and looking forward to further transactions.

11/4/2018 12:00:00 AM

Anonymous

I was very pleased with the customer service I received. Time was spent with me to ensure I got what I wanted. The rims and tires look great on my jeep.

11/3/2018 12:00:00 AM

LESLEY CARTER

The customer service was excellent.

11/1/2018 12:00:00 AM

Anonymous

Great staff, great service

10/30/2018 12:00:00 AM

SANDY STEPHENS

Staff were friendly and informative Tires were installed efficiently Truck has never felt better on the road

10/29/2018 12:00:00 AM

Anonymous

Great Service

10/28/2018 12:00:00 AM

SCOTT FERGUSON

I have used Fountain Tire for tires and servicing and have always been satisfied. I wouldn't hesitate to use them again.

10/25/2018 12:00:00 AM

GARY ROOT

I have enjoyed dealing with Fountain Tire as I have purchased new tires for my truck a few months ago and purchased new tires for the car last week. I am pleased with the service and they are on time with the scheduling. Their staff are very knowledgeable.

10/23/2018 12:00:00 AM

Anonymous

N/a

10/22/2018 12:00:00 AM

Anonymous

As always, great service at Fountain Tire. They go out of their way to make the whole process as easy as possible, along with quoting the right price before any work is done.

10/20/2018 12:00:00 AM

LAURIE EVANS

Always been my go to for help and repair. Excellent service !

10/19/2018 12:00:00 AM

BRIAN ATWOOD

Service was great , tires at a fair price , could not be more pleased.

10/18/2018 12:00:00 AM

GRANT GUARDIERO

hey thx for making time to fix my flat when your schedule was filled up , got me back on the road cheers

10/18/2018 12:00:00 AM

GRANT CHRISTENSEN

Pleasant experience as usual

10/18/2018 12:00:00 AM

JOCELYNE MUIR

Great Customer Service. Very knowledgeable.

10/18/2018 12:00:00 AM

Anonymous

Very punctual and friendly service. One thing though - the on line quote was less than the final bill. This surprised the staff and generated a comment that it should be brought to attention of those who posted the on line quoting process. Not sure if everything was included but one would hope that tire installation includes taking the old tires off?

10/17/2018 12:00:00 AM

Anonymous

Always accommodating

10/17/2018 12:00:00 AM

EARL LISSEL

GREAT service from service desk to the back end. I`ll keep coming back THANKS Earl

10/17/2018 12:00:00 AM

ROBERT SINCLAIR

Friendly and helpful staff. Excellent service. Thank-you.

10/16/2018 12:00:00 AM

Anonymous

A positive customer experience.

10/14/2018 12:00:00 AM

JOANE FRAME

Friendly staff. Took advantage of 4 tires for price of three. Cheaper than some others for purchase. Tire change a little more than some others. Pleasant waiting area.

10/14/2018 12:00:00 AM

Anonymous

I've always had first class service at Fountain Tire and never hesitate to go back.

10/14/2018 12:00:00 AM

Anonymous

I had a flat tire that was repaired improperly by BCAA roadside assistance while in Vancouver. However, the tire had a slow leak and needed to be repaired properly. When I got back to Nanaimo Fountain took me in right away. Very efficient check in and had me back on the road within 30 minutes for a reasonable price. Excellent customer service! I would highly recommend this place to anyone needing tire repair.

10/14/2018 12:00:00 AM

Anonymous

I shopped around for tires at six different tire shops in the Parksville and Nanaimo area. Fountain Tire came in at one of the lowest prices and gave me good recommendations for tire options. Their staff were super friendly and pleasant. It took them less than an hour to change my tires so they are obviously efficient as well. This issue second time I’ve gone with Fountain Tire after extensive research and had an excellent experience.

10/13/2018 12:00:00 AM

Anonymous

Nice people and good service

10/13/2018 12:00:00 AM

Anonymous

Service was excellent

10/12/2018 12:00:00 AM

Anonymous

Professional service delivered promptly and with confidence. They know their products and helped me select new tires. Very welcoming staff.

10/11/2018 12:00:00 AM

Anonymous

Always get us in when convenient for us. Friendly and helpful staff work done is always competent. Prices are reasonable, product quality is high.We feel very comfortable taking our car here.

10/9/2018 12:00:00 AM

RICHARD SIEDSCHLAG

Great Customer service was on short notice , and was accommodating for my service to get me in late in the day.

10/8/2018 12:00:00 AM

GRANT CHRISTENSEN

The staff at Fountain Tire, Nanaimo are always friendly, helpful, informative and able to answer any questions I have.

10/7/2018 12:00:00 AM

CELESTE GRAD

For many years I have been a very satisfied customer of the Fountain Tire business in Nanaimo now operated under the strong and progressive management of Philip Muise (previously managed by his father Bryan Muise). Philip is committed to his customers and ensures his staff offer professional, knowledgeable, and efficient services to anyone needing tire or other automotive products and maintenance. Customer satisfaction is a priority at this business. There is a vast range of quality tires, wheels and accessories available and prices are competitive and fair for the products and services provided. I would highly recommend this business to anyone needing tire products and service.

10/6/2018 12:00:00 AM

BONITA PRICE

Courteous, knowledgeable staff. Efficient and work done in a timely manner.

10/6/2018 12:00:00 AM

Anonymous

Great service. One price as quoted. Prompt. Friendly staff. I’m very impressed!!!

10/6/2018 12:00:00 AM

Anonymous

Careless work on both visits, and twice as long to complete than I was told. I'm beginning to see that cheap is not the best option. It costs me in time and frustration.

10/4/2018 12:00:00 AM

DARRIN RAMEY

Have dealt with Fountain tire for years. Always friendly, efficient service.

10/4/2018 12:00:00 AM

Anonymous

I would have kept using Fountain Tire but find the price for changing over my winter tires over the top expensive. I really like the people there. They are courteous and very helpful.

10/3/2018 12:00:00 AM

ANDY HARASEMCHUK

Courteous,prompt & friendly service.

10/3/2018 12:00:00 AM

Anonymous

Great service

10/2/2018 12:00:00 AM

JOHN LAMBRECHTS

great service

10/2/2018 12:00:00 AM

Anonymous

There is no benefit or savings offered to loyal clients. We bought 2 full sets if rims and tires last year and still pay full price for rotations. I’ll shop around for my next tires.

9/30/2018 12:00:00 AM

BOB HAWKINS

we blew a rear tie north of nanaimo. Jay had replacements and recommended a tow company. He also fit us in on a very busy saturday afternoon and got us back on the road. excellent, friendly service.

9/29/2018 12:00:00 AM

GILLIAN FISK

Very friendly staff and efficient.

9/27/2018 12:00:00 AM

Anonymous

Good company to deal with. Compared many tires to fit our needs. Courteous and professional.

9/25/2018 12:00:00 AM

MARK GRAF

We are very pleased with service, price and quality of tires. It was a great experience all around!!!

9/23/2018 12:00:00 AM

JOHN LAMBRECHTS

GOOD SERVICE

9/23/2018 12:00:00 AM

Anonymous

Quick and accommodating

9/23/2018 12:00:00 AM

LOIS SCOTT

Customer service is alive and well at fountain tire!! Staff were amazing

9/22/2018 12:00:00 AM

DAVE KERR

Always great people to deal with! They're prompt, communicate well and have good prices on good products.

9/22/2018 12:00:00 AM

BONITA PRICE

The staff make all the difference to my visit. They are polite, efficient and engaging. The work is always completed in reasonable time. Would highly recommend them to anyone.

9/22/2018 12:00:00 AM

ERIC BOUCHER

Great courteous service, prompts and to specialized. Thanks you!

9/19/2018 12:00:00 AM

AREZOU REZAEI

Friendly and supportive ppl

9/19/2018 12:00:00 AM

TYLER ARMSTRONG

Work quote came in as promised. And staff were very helpful.

9/19/2018 12:00:00 AM

MONICA HOFFORT

I could not have been any happier with the service I received from the guys at Fountain Tire. They went above and beyond. I would recommend them to anyone looking for new tires, or any work they need done. Very happy overall.

9/17/2018 12:00:00 AM

Anonymous

I was extremely happy with the service in choosing my new tires.

9/16/2018 12:00:00 AM

NATASHA FIKET

I heard about the service from the Wellington Library where Barb Penner said her husband always came to Fountain Tire. Other tire companies tried to make me buy just snow and ice tires, so I'd have to keep changing them! Since I drive very little just around town and certainly stay home in ice and snow, I appreciate that James gave me what I wanted and the fellows behind the counter were so friendly to a new widow:) Thank you:)

9/16/2018 12:00:00 AM

Anonymous

This visit was done by Isobel Heinrichs. I was very pleased with your efficient and very friendly service. I will definitely recommend you to other customers.

9/15/2018 12:00:00 AM

SAYWELL CON.

The service is outstanding! Reliable, funny, knowledgeable as well as the best deal in town. I’ll definitely be recommending to my friends.

9/15/2018 12:00:00 AM

DOUG HINTHORNE

went to get a flat fixed and got it fixed for free and that is a major reason why I got my new tires from this store.

9/15/2018 12:00:00 AM

Anonymous

Helped get the best price for the tires. P

9/15/2018 12:00:00 AM

JOHN LAMBRECHTS

friendly thorough service

9/14/2018 12:00:00 AM

AREZOU REZAEI

Staff in the Nanaimo’s location are very friendly and helpful! They really go the extra miles for their clients!! Thank you

9/8/2018 12:00:00 AM

LISA PARADIS

I called and received a next morning appointment. Staff was extremely professional, courteous and efficient. Solved problem in less time than expected. Would highly recommend! Thank you, Lisa

9/2/2018 12:00:00 AM

JIM BETKER

I was very impressed with the professionalism and ethics of this business. Second time I've dealt with them and each time the service was excellent and pricing fair. The most recent was remarkable in that I offered them carte blanche to assess and repair our RV for alignment and brake service. Having almost 100K kmand having worn through a set of steering tires acquired from a competitor recently due presumably poor alignment. The alignment was checked and a full report given and discount offered because no adjust was required. The brake inspection yielded a pass, with recommendation to return in 30K km, to recheck. Again only a nominal charge for the inspection time even though the parts have been pre-ordered in case a pad and rotor replacement was needed. All was done in and efficient manner and full accounting given of the condition of the vehicle and time spent in the assessment. RV drives well and I have piece of mind in driving it. Would definitely recommend them for any of the services they provide. Jim Betker

8/30/2018 12:00:00 AM

MICHELLE GOURLAY

Just moved to the Island from Calgary. Brought vehicle in for out of province inspection for insurance. The front and back end staff were fantastic. They finished the inspection and proceeded to share a written list of hidden gem site seeing spots, restaurants and more. I would highly recommend this shop to anyone. Thanks so much! Michelle & Ian

8/30/2018 12:00:00 AM

AJAC'S EQUIPMENT (1982) INC

Awesome customer service ! Fast friendly and professional service!!

8/30/2018 12:00:00 AM

Anonymous

8/27/2018 12:00:00 AM

Anonymous

The advice and follow up by all members of your staff were excellent. The knowledge and explanation of the problems that I had with my motorhome were very well explained and helpful for sure. Honest, courteous and professional staff are within your company for sure.

8/24/2018 12:00:00 AM

WAYNE MCKENZIE

Quite frankly I am astounded they would me send this survey. Obviously it is auto generated. Enough said.

8/18/2018 12:00:00 AM

AARON MAYHEW

Jay in service was awesome! So helpful & informative with the 2015 Tahoe inspection! His service was fabulous & he deserves a raise!

8/18/2018 12:00:00 AM

CARMEN HARRIS

Immediate availability for diagnosing our car issue. Respectful, clear and easy communication with us. The staff booked us in for the next available time (immediately, fortunately for us) to have our car issue addressed. The work was completed in a timely manner and further diagnostic and helpful advice was given to us to help us deal with our car maintenance safely and well.

8/17/2018 12:00:00 AM

Anonymous

The team was friendly and helpful both when I dropped off and came to pick up. I felt welcome!

8/15/2018 12:00:00 AM

Anonymous

As always we had great service from Fountain tire with our brake emergency We got an appointment very quickly and the work was done in a timely manner. Everything was explained to us, and also written on our receipt for us to keep. The receipt was itemized so we were aware of how much everything cost.

8/14/2018 12:00:00 AM

JOHN JACQUIE TOUCHIE

Team goes above & beyond to make sure you are satisfied with their service

8/13/2018 12:00:00 AM

Anonymous

Notwithstanding numerous items requiring attention over a series of appointments Phil, & his front line team of Len, Jay, Jay(the comic) & James as well as Dave, Damien & Rowan from the shop came through over a difficult period to get my vehicle operational. Thank you to all for your commitment, empathy & resolution.

8/13/2018 12:00:00 AM

Anonymous

They quickly found the screw and nail in each of the passenger side tires.

8/7/2018 12:00:00 AM

Anonymous

Very good service, I would definitely recommend.

8/7/2018 12:00:00 AM

Anonymous

Had new tires and some repairs done in Nanaimo on my car and was very impressed with their excellent customer service! Have since referred 2 family members to them and they were equally pleased. Will keep using them in the future!

8/7/2018 12:00:00 AM

WES LAZAROFF

Friendly, efficient, helpful group from the desk to the garage.

8/3/2018 12:00:00 AM

WILLIAM TAYLOR

Good service!

7/30/2018 12:00:00 AM

Anonymous

Unfortunately had to take a vehicle back three times and issue should have been caught first time. Almost cost me an unfortunate accident on the highway.

7/29/2018 12:00:00 AM

MIKE TARONGA

Great service and friendly knowledgeable staff. My tire rotation was done very quickly and efficiently. Thank you so much

7/26/2018 12:00:00 AM

JOHN DE KUYPER

I am extremely pleased with the staff at Fountain , This is my first visit and purchase . I just went in for a quote and never thought I would buy at that time . The counter staff impressed me so much . Jay Haggart was my service contact . I have never had such good service from anyone like the service I rec'd from Jay . He knows his stuff . He answered all my questions , and explained the whole process . Took the time to go over and explained exactly what was happening with my tires . I would say that Jay went above and beyond with the service I rec'd . Give that guy a pat on the back , even better a raise . While I was waiting , I listened to what was going on behind the counter . All the staff were very professional and very courteous to each and every customer that walked in the door . Maybe it was because I took a box of donuts in for the staff . All joking aside , I can't say enough about Jay and Fountain Tire . Jay has my business from now on , and I will not hesitate to highly recommend Fountain Tire . A million thank you's for the GREAT tires and Better service Sincerely: John & Terry DeKuyper . 2008 Dodge Ram 1500

7/24/2018 12:00:00 AM

Anonymous

Highly recommend fast friendly service.

7/19/2018 12:00:00 AM

DARYL BEESTON

Not only did they repair what I needed done they also identified and informed me of possible other items and presented them and a solution to these items Thanks

7/16/2018 12:00:00 AM

WARD SMITH

Fast, efficient service. Thorough inspection of many pats without trying to up-sell any unnecessary services.

7/11/2018 12:00:00 AM

REBECCA PARKER

Knowledgeable and courteous staff. Answered my questions. I left feeling appreciated as a customer

7/8/2018 12:00:00 AM

Anonymous

Excellent service from Len & comic entertainment from Jay plus a courtesy drive home by your fleet manager. Vehicle fixed as promised & was pleasantly surprised by invoice

7/8/2018 12:00:00 AM

Anonymous

Great service. Repaired my vehicle and had me up and running within 2 days of being towed in

7/5/2018 12:00:00 AM

MIMA STEWART

James, at Nanaimo Fountain Tire, had my flat repaired and back on my car with the spare tire back in its cubby, in a matter of a couple hours, with no appointment. The store is clearly very busy, but all the staff were courteous and professional.

7/5/2018 12:00:00 AM

Anonymous

great service at all levels

7/1/2018 12:00:00 AM

RICK LEE

Friendly

6/28/2018 12:00:00 AM

Anonymous

Best tire shop on the island!

6/28/2018 12:00:00 AM

ELENA BALLAM

I’ve never had a bad experience here. You have always been so honest, approachable, friendly and go above and beyond every time. Sadly, I’ve moved to the mainland and have had to say goodbye to this amazing team. A special shout out to James and Jay who hustled last Saturday despite being short staffed - they were so busy but still so friendly and fun. Thanks guys!!

6/27/2018 12:00:00 AM

Anonymous

Everybody there was a great help

6/27/2018 12:00:00 AM

LORIN POWELL

Great service

6/19/2018 12:00:00 AM

Anonymous

I had our old Mazda MPV van in to install winter tires and do an alignment. I appreciate their courteous manner in explaining what is needed to be done now and what can wait for a future time. They let you know when the vehicle is ready to be picked up and it is completed to estimate. The staff has been there for a long time and seem to respect and work in a pleasant culture. They are professional but not “slick”.

6/18/2018 12:00:00 AM

BRENDA JOHNSON

Great customer service

6/17/2018 12:00:00 AM

Anonymous

good clean fast friendly

6/17/2018 12:00:00 AM

EUAN FREW

Everything went well and the staff very pleasant and efficient as always

6/15/2018 12:00:00 AM

BRANDY HEMINGWAY

Very helpful and quick! I would definitely go back.

6/14/2018 12:00:00 AM

FRED WORTLEY

Very helpful - kept me informed of all work. Job well done!

6/14/2018 12:00:00 AM

JOHN JACQUIE TOUCHIE

Timely action. Personal service. Phil has a great team. Thanks Dave for your thorough assessment of work needed.

6/12/2018 12:00:00 AM

SUSAN MARSHALL

As always I am very pleased with the friendly, helpful and timely service I receive from you. Bonuses are the super comfortable chairs, the popcorn and the coffee in your waiting area. At no time in the many years I have dealt with you have I every had concerns about the bill: you people are always fair and reliable. Thank you Susan

6/12/2018 12:00:00 AM

BARBRA PETLEY

Always go to Fountain Tire for our tire needs. Excellent service and very accommodating to our schedule.

6/11/2018 12:00:00 AM

LESLIE HAUTZINGER

The staff is always polite, upbeat, friendly and helpful.

6/10/2018 12:00:00 AM

Anonymous

The Fountain Tire crew are fabulous. They truly care about their business, what they do and how they treat their customers.

6/10/2018 12:00:00 AM

Anonymous

I came in with a flat tire, & was promptly looked after by James Wright. The tire was damaged and could not be repaired and James showed me the damage and explained why a new tire was required. The service at Nanaimo Fountain tire was excellent.

6/8/2018 12:00:00 AM

Anonymous

Very efficient service. On time.

6/7/2018 12:00:00 AM

Anonymous

Great service... timeframe for service spot on👍

6/6/2018 12:00:00 AM

GRANT CHRISTENSEN

As always staff are very friendly, courteous and helpful

6/6/2018 12:00:00 AM

SEAN DUPUIS

I was provided execeptional service. My vehicle was ready within 2 hours of dropping it off. Great prices and superb customer service! Thanks guys !

6/4/2018 12:00:00 AM

WARD SMITH

Work was done quickly and as quoted.

6/4/2018 12:00:00 AM

NANCY D'COSTA

The staff was very helpful.

6/2/2018 12:00:00 AM

KELLY SOUSA

My car was making weird noise and oil leaking. Someone referred Fountain Tire to check and I am really happy with their service and customer service. And, didn't cost me a leg. I will return in 2 weeks for a recheck, I hope I will have only good news. Thanks, guys!

6/2/2018 12:00:00 AM

Anonymous

Prompt service. Always making sure my vehicle is optimally maintained.

6/2/2018 12:00:00 AM

GREGG OAKES

took me in quick and got the job done fast.

6/1/2018 12:00:00 AM

GRANT CHRISTENSEN

Very friendly, courteous and informative staff.

5/30/2018 12:00:00 AM

Anonymous

Fast, professional service. Would recommend.

5/29/2018 12:00:00 AM

NEIL DONALDSON

All good everything went very well. No problems, everything handled with expertise.

5/27/2018 12:00:00 AM

Anonymous

Made an appointment. Fountain Tire accepted me at exactly the time the appointment was made. I waited a very short time while they fixed a flat time. Great waiting room with reading material, space, T.V. and a massage chair (pay to use). Happy with service.

5/26/2018 12:00:00 AM

BIANCA THORP

I had a screw stuck in my tire in the middle of a crazy travel work day. Fountain tire had me fixed and back on the road in under 30 mins for a fair price. They were pleasant friendly and super efficient.

5/26/2018 12:00:00 AM

TERRY MAZZEI

Exceptional service. My Z28 required a wheel alignment immediately. Although I didn’t have an appointment and the shop was extremely busy, Phil managed to squeeze me in. What a lifesaver! The entire staff was friendly, and professional. I am very grateful and appreciative that they were able to accommodate me on a Friday. A fantastic shop that I highly recommend.

5/26/2018 12:00:00 AM

MIKE MCKIBBEN

As always the crew at fountain tire exceeded expectations.

5/25/2018 12:00:00 AM

MICHEAL VAILLANCOURT

Awesome people and great service!

5/21/2018 12:00:00 AM

RICK HENRY

Got fixed in three hours what I have been going around in circles with another mechanic for over a year...

5/21/2018 12:00:00 AM

Anonymous

Great, friendly and efficient service

5/20/2018 12:00:00 AM

DOUG HINTHORNE

excellent came in to have slow leak fixed was taken care of right away and was told that fix was free. This made my day and was given a quote for new tires,will definitely be coming in for them when time comes. The name on my receipt was Jay Hickman and if this is correct he went above and beyond for me. THANK YOU

5/20/2018 12:00:00 AM

JORDAN KJAER

They treated me really well when the day was just not going as planned!

5/19/2018 12:00:00 AM

RON FORBISTER

Great job, had a leveling kit and etc.,truck looks great, drives great. Jay and the guys up front very professional. to the techs in the shop. nice work. Checked around best price here folks.

5/18/2018 12:00:00 AM

DEBBIE BLANK

The staff went above and beyond when I requested an extra service at the time of my appointment for a wheel alignment as my car was having some other issues that needed diagnosis. Jay and Jay and James were awesome, super friendly, helpful and great at explaining what was done in a way that was easy to understand. Thanks guys I will definitely be back and will recommend your team and establishment to friends and family.

5/18/2018 12:00:00 AM

Anonymous

Very fast and friendly service.

5/17/2018 12:00:00 AM

Anonymous

Great service. Honest and reliable.

5/16/2018 12:00:00 AM

CHRISTINE BRUCE TONKIN

Have dealt here. for years - always consistent, excellent service. We really feel we can trust them to do what we need at a fair price.

5/16/2018 12:00:00 AM

Anonymous

My truck was in and out within hrs. Service and prices are great!

5/14/2018 12:00:00 AM

DAVE METCALFE

Excellent fast service as usual!!

5/13/2018 12:00:00 AM

ERIC BOUCHER

Great service which went the extra mile to help me out as much as they could with knowledgeable information. Thank you!

5/12/2018 12:00:00 AM

AJAC'S EQUIPMENT (1982) INC

Awesome friendly and professional service

5/9/2018 12:00:00 AM

LAURIE ROUSSEAU

You guys have always been amazing! I lost a tire on the blueberry pollossom pass one year,due to a rock coming from the snow plowing ahead of me, the man fixed it, I ended up in Grand forks and the fountain tire people fixed my tire no issues, the gentlemen at e fountain tire in Nanaimo were no less courteous, very timely and went to great lengths to explain the wear and tear on my breaks, how ing they are good for and also my tires, what I had left in wear and tear and when I should start thinking of new ones, bottom line, don't go anywhere else, if your son can't help you, these men are the Rey best next thing! You guys are wonderful! Thank you!

5/7/2018 12:00:00 AM

CHARLES SUTTON

Thanks for the deal on the rims and great tires. Also, the job on the rear brake and seals is great!

5/6/2018 12:00:00 AM

Anonymous

very satisfied with the service

5/6/2018 12:00:00 AM

DAVE INNES

Great friendly and helpful team.

5/4/2018 12:00:00 AM

ANDY HARASEMCHUK

Completed my repairs in a timely & proficient manner. The mechanic took thf time to point out a tranny pan leak/sweat to enable me to arrange with dealer to get covered under factory warranty.

5/4/2018 12:00:00 AM

DAVID SHILLABEER

Very efficient and friendly service. Took care of the slow tire pressure leak that I came for. Also surprised me by arranging for replacement of tire chains purchased at this Fountain Tire store over 5 years ago with a more suitable size.

5/3/2018 12:00:00 AM

LESLIE HAUTZINGER

Everyone is always very friendly

5/2/2018 12:00:00 AM

KIM ROSS

I really appreciate Fountain Tire in Nanaimo. The staff is always polite and helpful. The tires I purchased are fantastic. I would highly recommend this store to others,

5/2/2018 12:00:00 AM

CHARLES SUTTON

Thanks for the deal on the rims and your help in selecting an appropriate tire size for my Wrangler. The tires and rims look great. Great Job, Great Service & Great Deal!

4/29/2018 12:00:00 AM

AMIT NAGI

Fountain tire Nanaimo is an amazing team. Very unique meaning every staff member has different knowledge which is amazing to the customer. The mechanic are top notch. Phil has done a exceptional job creating the dream team Amit

4/27/2018 12:00:00 AM

ROB ROSS

Have always liked going to Fountain tire. But my last experience was not great. Picked up my truck, and down the highway brakes were making a loud noise. When I returned it, I waited for 45 min. until I finally had to ask what was going on. No communication on what was happening. In the end they did deliver the truck to my house which was a nice gesture.

4/26/2018 12:00:00 AM

Anonymous

good service

4/23/2018 12:00:00 AM

LAURENCE WILKINS

Painless.

4/18/2018 12:00:00 AM

JIM MASSON

I appreciate the helpfulness, integrity and professionalism

4/17/2018 12:00:00 AM

Anonymous

Excellent service knowledgeable staff.

4/17/2018 12:00:00 AM

Anonymous

Good service, a little pricey.

4/8/2018 12:00:00 AM

BONITA PRICE

Great service. Excellent staff.

4/5/2018 12:00:00 AM

VICTOR UNIAT

Execellent service, friendly people, on time.

3/30/2018 12:00:00 AM

AREZOU REZAEI

Like always very helpful ppl

3/25/2018 12:00:00 AM

CAROLYN SOUCIE

Once again professional speedy service. Was told an hour and was only 45 min which I enjoyed sitting in your comfy cozy sofa. Almost too comfy-almost fell asleep lol! You are my number 1 choice for tires and tire maintenance... always. Thanks!

3/25/2018 12:00:00 AM

Anonymous

Great service

3/22/2018 12:00:00 AM

DEAN OLIPHANT

They are always helpful, friendly and efficient. I started going a few years ago when i limped into their store with a very flat tire late on a Saturday afternoon. They got me back on the road quickly and didn't even charge me. They have been my tire store (and brakes too) ever since.

3/20/2018 12:00:00 AM

Anonymous

Quick service; had no appointment, but they got me in right away.

3/16/2018 12:00:00 AM

GRANT CHRISTENSEN

Great service, took time to explain what things were a issue. Very quick and timely service.

3/14/2018 12:00:00 AM

Anonymous

Always very accommodating

3/13/2018 12:00:00 AM

PAUL SHORTING

Always friendly , able to assist in a quick fashion!

3/11/2018 12:00:00 AM

CINDY HORSLAND

I thought my car was toast. But you guys found the problem and fixed it and the cost didn’t make me throw up. Very impressed. Thank you

3/1/2018 12:00:00 AM

Anonymous

Always quick, accommodating, and friendly service done right the first time!

2/24/2018 12:00:00 AM

MURIEL BENDALL

Excellent as always. All were very kind and made me feel very comfortable with there advice. Wonderful employes. Thanks to Jeff for all the work he put in to help me.Keep up your great work Fountain Tire is very fortunate to have an employee such as you. Sincerely Muriel Bendall

2/22/2018 12:00:00 AM

RHONDA SMITH

Fountain Tire in Nanaimo has been great for me and for my daughter whenever she has an issue with her Beetle you always get it fixed right away. Thank you so much

2/13/2018 12:00:00 AM

GRANT CHRISTENSEN

I have always liked and trusted the service I receive from Fountain Tire both in Calgary and now in Nanaimo.

2/12/2018 12:00:00 AM

KEN ROBERTSON

Overall good and honest

2/9/2018 12:00:00 AM

Anonymous

Excellent service, when I got my new travel trailer tires.

2/8/2018 12:00:00 AM

GARY MANSI

Great speedy service and fair pricing. Nice people all around.

2/7/2018 12:00:00 AM

ERIC JONSEN

Jay as always is informative and helpful and a pleasure to deal with

2/3/2018 12:00:00 AM

Anonymous

Don't let the name throw you off. Fountain Tire does a lot more than just sell tires. We take both our vehicle there for all mechanical work as well. Most times it's same day service. Friendly staff too.

1/28/2018 12:00:00 AM

STEPHANIE CHATMAN

Amazing service, ease, and friendliness! Thank you so much!

1/26/2018 12:00:00 AM

Anonymous

Discovered a nail in our tire while filling up with gas. Great, fast and friendly service. Even though it was getting close to closing time and didn't have an appointment, was able to get in right away and back on the road in less than a half hour. And costs covered under tire warranty.

1/19/2018 12:00:00 AM

Anonymous

I especially appreciated the explanation on everything that was done with the truck...... Very reasonable cost for the amount of time that was spent. Thanks guys. R

1/18/2018 12:00:00 AM

Anonymous

very friendly and efficient

1/13/2018 12:00:00 AM

Anonymous

Friendly, efficient, work done on time and very competently.

1/10/2018 12:00:00 AM

Anonymous

The Nanaimo store is always helpful and fast! I’ve never dissapointed, and they have always given me the best service. Super satisfied client :)

1/4/2018 12:00:00 AM

BARRY HNATYSHYN

Len and his team in Nanaimo provide great service in a very timely fashion. I recommend them highly!

1/4/2018 12:00:00 AM

Anonymous

as usual we were treated like royalty. We were in a hurry to get new winter tires and the guys came through. They brought them in from out of town and had them installed in less than a three day turnaround. Can't ask for anything better than that.....and the new tires were awesome over our last snowfall. Great job from Jay, Len and the others.

1/4/2018 12:00:00 AM

Anonymous

Excellent service. Very courteous and professional.

1/2/2018 12:00:00 AM

PATSY ADOLPHE

No complaints, always excellent service.

12/30/2017 12:00:00 AM

DEREK ISBISTER

Great bunch a people whom don't try and up-sell you. And they are quick and honest. Cheers Derek

12/29/2017 12:00:00 AM

SANDRA BASSETT

Excellent, courteous staff.

12/16/2017 12:00:00 AM

Anonymous

I came in to price out tires, as I had been shopping around. After speaking with the staff, it was clear I was NOT going to get a better deal anywhere else. I was pleasantly surprised when I found out tire rotations and flat repairs were included!

12/10/2017 12:00:00 AM

AMIT NAGI

Fountain tire nanaimo is the best of the best. Excellent and extremely professional guidance, knowledge and customer service Extremely and highly recommended for all your car or trucks needs for accessories or mechanically

12/5/2017 12:00:00 AM

Anonymous

All good.....completely satisfied. Good explanation of the work done. Thank you.

11/29/2017 12:00:00 AM

Anonymous

Thanks J

11/29/2017 12:00:00 AM

LAURENCE WILKINS

Open and honest. Made appointment when others in town wouldn’t.

11/29/2017 12:00:00 AM

SASHA MURTONEN

As always fountain tire nanaimo went above and beyond. Got my tire repaired out of town and the other guys did a bit of a botched up job. James at fountain tire checked again and again to find and fix the problem. Even worked late just to solve the problem- and they never made me feel like I was annoying or troublesome. Thanks guys!

11/28/2017 12:00:00 AM

JEFF GOLDMAN

Amazing service! Great team that went above and beyond in every way possible. I am truly impressed and will be a loyal client for life! If you need tires or anything related, this is definitely the place!

11/23/2017 12:00:00 AM

Anonymous

As usual, on time, efficient and cost effective. They always keep me fully advised as to the status of my vehicle, what does and does not need to be done - and they never do what does not need to be done. Definitely recommend them for all of your service needs.

11/23/2017 12:00:00 AM

Anonymous

We came in with a bit of an emergency and Len took us in immediately. Had us back up and running in no time. Excellent service.

11/20/2017 12:00:00 AM

Anonymous

Everyone was super polite and friendly. The job took longer than I anticipated. I didn’t ask how long it would take but perhaps they could've told me!

11/17/2017 12:00:00 AM

Anonymous

Staff were very friendly and assisted me after I lost my cell phone. They gave me access to phones and helped me out as much as they could. Service took a little longer then quoted but it was not a hardship for me.

11/14/2017 12:00:00 AM

KERRI WALKER

Good service. knowledgeable. Timely service and pleasant to deal with

11/14/2017 12:00:00 AM

Anonymous

Was happy with my service however my moms car got winter tires on as well as we have almost died 4 times within a day from hydro planing when her car never did that before.

11/13/2017 12:00:00 AM

BRUCE MCPHEE

Very good service with well informed technicians. Gave good advice.

11/12/2017 12:00:00 AM

Anonymous

Great service

11/9/2017 12:00:00 AM

Anonymous

Great service - they had the all weather tires I was looking for - and they stayed 3 hours late to install them on the first snowfall day.

11/8/2017 12:00:00 AM

Anonymous

Had the inventory I needed at a fair price, and installed them quickly. What more could you ask for?

11/8/2017 12:00:00 AM

GARY TURNER

All good friendly service ppl and good price rim on tire swap

11/6/2017 12:00:00 AM

DEAN OLIPHANT

always professional and friendly. no issues at all.

11/5/2017 12:00:00 AM

DAVID SKIRROW

I was one of those people that waited until the snow fell and then called in a panic to get winter tires(yeah i know). They got me in fast and did the change in no time. Service was nothing short of amazing.

11/5/2017 12:00:00 AM

SASHA MURTONEN

Everybody was great and got my tires changed over as quickly as they could

11/5/2017 12:00:00 AM

DOUG MOORE

Great service, scheduling was convenient and car was ready quickly. See you next time!

11/4/2017 12:00:00 AM

STUART MYERS

I am continually impressed by the the professionalism, service and staff at Fountain Tire Nanaimo. I've been going there for years for service and will continue to.

11/3/2017 12:00:00 AM

Anonymous

I feel that I got a good deal for my dollar. They fit me in so I did not wait very long.

11/3/2017 12:00:00 AM

MARNI KRAFT

so, i first called fountain tire in august to get a quote on winter tires..the fellow assured me that my quote was saved and would be honored at any time as long as they had the tires in stock..i work in camp so am gone a month at a time,, doesnt leave much time for these chores.. skip to october 30,, i call to book an appointment for the winter tires..the fellow on the phone was so helpful and respectfull...made an appointment for 2 days later... appointment day arrives... its snow day.. im sure the busiest place in nanaimo was this store..but,, they took my car as soon as i arrived..told me an hour an a half.. and sure enough,, less than an hour an a half and we were on our way.. all of the guys were so friendly and respectful and patient with everyone on such a busy day. i apreciated it alot.. i will definitley be going to fountain tire again,,, and again... thanks marni

11/2/2017 12:00:00 AM

Anonymous

Nice people to deal with.

11/1/2017 12:00:00 AM

Anonymous

Great service. Very friendly and accommodating staff!

11/1/2017 12:00:00 AM

DEBBIE HAGEN

Excellent, knowledgeable staff. I was impressed with everyone I dealt with when purchasing new winter tires & rims for my truck.

10/31/2017 12:00:00 AM

Anonymous

I appreciated the friendly service when having my snow tires put on. Plus the car was ready ahead of schedule.

10/30/2017 12:00:00 AM

AREZOU REZAEI

My break lights were brocken , and I went to Nanaimo fountaintire and they fixed it for me in a right time!

10/30/2017 12:00:00 AM

Anonymous

Happy with the tires, recommended by James. Seems to be less road noise and tires appear to sit higher , so the ride is a bit softer than I am accustom to.

10/29/2017 12:00:00 AM

Anonymous

My service was provided on schedule and professionally. I would have no problem recommending this shop to others.

10/29/2017 12:00:00 AM

Anonymous

Always professional and courteous . Service that can be trusted.

10/26/2017 12:00:00 AM

Anonymous

No tea or hot chocolate available.

10/26/2017 12:00:00 AM

Anonymous

well done

10/26/2017 12:00:00 AM

TOM DEIR

Great service along with good solid tires at a decent price .... thanks

10/25/2017 12:00:00 AM

ELENA BALLAM

Always friendly and accommodating! I come back from the mainland cuz I like the service here so much.

10/25/2017 12:00:00 AM

JOHN KIRK

good service good in house products

10/25/2017 12:00:00 AM

Anonymous

Excellent service.Friendly and knowledgeable staff.Welcoming waiting area.

10/23/2017 12:00:00 AM

KIM ROSS

Philip at Fountain Tire (Nanaimo) as well as all the staff I dealt with were fantastic! Very friendly and knowledgeable. I was made to feel welcome and I would highly recommend this store to others.

10/23/2017 12:00:00 AM

Anonymous

real happy with the tires

10/23/2017 12:00:00 AM

GARETH SCAIFE

Great guys Great product

10/22/2017 12:00:00 AM

Anonymous

The shop was able to get my truck in on very short notice. The staff was helpful and the work was completed in good time. The cost for the labor was competitive and I’ll be back for my tire needs.

10/21/2017 12:00:00 AM

CHARLES HARDY

As per usual EXCELLENT and very efficient.

10/21/2017 12:00:00 AM

RANDY PEZ

First time My new truck got several scratches on the tailgate from tech taking wheels in and out Second time alloy rims were returned with damage on inside and outside surfaces Not happy

10/21/2017 12:00:00 AM

JACK SMITH

No surprises great service, Phil explained everything and gave very helpful advice.

10/21/2017 12:00:00 AM

Anonymous

Always good service.

10/20/2017 12:00:00 AM

CHRISTINE BRUCE TONKIN

Had an unexpected flat tire and the shop was very busy, but they took me in, gave me a lift home and fixed my tire as quickly as they had an opening - couple of hours, all ready to go.

10/19/2017 12:00:00 AM

TY NIELSEN

First of all, I’m sorry, I’ve never made an actual complaint to a business before, but I feel my experience warrants it. As a former service advisor myself, I would honestly be embarrassed for the experience I had, and I understand the importance of customer service and good survey numbers. I gave you all tens, but I sincerely hope you read this, as I would have liked to give you a zero. A couple weekends ago I came in for two new tires. I was receommended some, they were ordered, and an appointment was made. All good. I show up for the appointment the service advisor says no no you don’t want these tires, you want these other ones. I was a little upset because this process took a good 15 minutes and now I was late for work so I just said order the tires as I left. No call was made to make an appointment or give me an eta on when the tires would come in, but no biggie I’m sure they’ll call when the tires get in. I got a call on Wednesday morning telling me I missed my appointment. Shocked, I apologized and asked if I could bring it in today, and you guys were awesome enough to let me do that. So I go there, drop the truck off, and head off for work. Half hour later (James?) calls me and asks if I want the new tires on the back or the front. We never talked about that so fair enough question. I said new tires on the back, and the best two remaining tires on the front. Two hours later I get call saying it’s done, so I come by to grab it. First thing I notice is my front passenger side tire is as bald as it gets, and was essentially the one reason I needed to get two new tires. So I ask what’s up with this? Where’s my other good tire? (James?) explains you guys were very busy and he’s sorry, and that it’s his bad. So he offers to put the good tire I have on the front passenger side but it can’t be done until Monday. I guess that means I’ll see you Monday. Overall just a boneheaded move by one your mechanics, and with that I’ll have come by your place 4 times for 2 tires. The kicker is Ill be driving to Port Alberni, over the “hump”, with a bald ass tire and if I just happen to pulled over I’ll be fined as there is no way my tire had more than 4/32’s of tread left.

10/19/2017 12:00:00 AM

Anonymous

Top notch service

10/18/2017 12:00:00 AM

Anonymous

Friendly courteous front staff, quick efficient staff in the shop.

10/18/2017 12:00:00 AM

DANIEL LECLERC

They were awesome. Got me in same day to change my tires. The staff there were very knowledgeable and friendly. Phillip took great care to make sure I had the right tire on my truck for what I need. Thanks for the great service!

10/12/2017 12:00:00 AM

Anonymous

I like the staff and service at Fountain Tire. When I had my car in for an oil change recently though they did miss a couple of things. They did not check the tire pressure, move the tire sensors or reset the oil life to 100%.

10/11/2017 12:00:00 AM

MIKE WATSON

Your staff are always great and provide me with all the information that I am looking for. I dealt with Jay Haggart most times when we had our trucking business and he provides the same high level service now for our daily car and light truck needs. Thank You Jay and Fountain Tire Nanaimo, see you for our next set of tires! Mike Watson Nanoose Bay

10/10/2017 12:00:00 AM

Anonymous

James and Michael from Fountain Tire made our experience absolutely incredible. These guys were the reason we chose to get our tires and other work done at Fountain Tire!

10/10/2017 12:00:00 AM

AREZOU REZAEI

I always get the best service for my car from fountain tire, and Nanaimo store is always helpful with friendly staff. Thank you

10/9/2017 12:00:00 AM

JOHN CURRAN

Friendly and professional. Service was quick and thorough. Awesome.

10/7/2017 12:00:00 AM

YVONNE PIPER

Everyone was very courteous and all to willing to assist you. Very good service. I will use your business in the future. Service service service. Thats what its all about.

10/5/2017 12:00:00 AM

Anonymous

Friendly and knowledgeable staff

10/4/2017 12:00:00 AM

Anonymous

Good guys - good service - good tires. No complaints in 5 years of dealing with Fountain Tire.

10/4/2017 12:00:00 AM

DAVE METCALFE

I was a bit apprehensive buying All Weather Goodyear tires. I was trying to avoid having two sets of tires for summer and winter. However, these Weatheready tires are amazing! The cars handling is much improved.. Balance is perfectly smooth and very quiet. Was positively delighted with these tires. Will need to write another review after I try them in the snow. For driving in the rain and dry, these tires have exceeded my expectations. Thanks Fountain Tire Nanaimo!

10/4/2017 12:00:00 AM

WENDY MOORE

Timely, helpful, friendly

10/3/2017 12:00:00 AM

Anonymous

Very prompt service, good value, pleasant staff

10/1/2017 12:00:00 AM

MC WRIGHT ASSOCIATES

Great service.

9/29/2017 12:00:00 AM

JAMIE HOPF

The staff at the counter was knowledgeable and extremely helpful. You have a good crew at the north Nanaimo Fountain Tire

9/27/2017 12:00:00 AM

EUAN FREW

It was an all round good experience and I am very satisfied with the way I was treated and the work done.

9/27/2017 12:00:00 AM

TED WHEELER

very bad experiencs

9/26/2017 12:00:00 AM

BOB NIJMAN

I was just a little 'miffed' at having to pay for the switching of my snow tires/on rims, for my all-season Tripple Treads. You folks probably made the decision to charge for what used to be a free service, some time ago but I didn't put my snow tires on last year so I probably missed out on the change of policy last year. Not a BIG DEAL but had you told me of the charge when I made the appointment I might have done the change-over myself. Cheers, Bob

9/25/2017 12:00:00 AM

RUSSEL DAGLEY

Great customer service.

9/24/2017 12:00:00 AM

Anonymous

Service was good; explained what required to be done, and why.

9/23/2017 12:00:00 AM

ANDY HARASEMCHUK

Purchased & had a new set of Toyo All Weather tires installed. Service was friendly,prompt & satisfactory. My only complaint was the fact I was awarded a measly 6 Air Miles for an invoice exceeding $1,000! Have been a long time Fountain Tire customer in Alberta before coming here & do not recall exclusions of Air Miles just because I bought a non Goodyear product. When I shop at any other retailer you get Air Miles based on the total of the purchase. I suggest a Corporate review of this Rule is warranted.

9/23/2017 12:00:00 AM

Anonymous

A great customer experience. Will be my first choice going forward.

9/22/2017 12:00:00 AM

CAROL DIEDRICHSEN

Excellent service, friendly, courteous staff. Facility is easy to locate and has a very large parking lot, great for RV's and trucks. Keep up the good wor!

9/21/2017 12:00:00 AM

RON ENS

The service was excellent and very quick

9/21/2017 12:00:00 AM

GEOFF GRIFFITHS

Great service

9/21/2017 12:00:00 AM

CHARLOTTE BROWN

Reminded me of my work days in emergency. Tons of obstacles in front of them and they handle every situation gracefully. Great service with a smile and a lot of good information. Thank you.

9/21/2017 12:00:00 AM

Anonymous

Friendly staff work done on time

9/13/2017 12:00:00 AM

JIM MASSON

always fairly treated with quality products and workmanship

9/12/2017 12:00:00 AM

Anonymous

Very helpful and concise on my car issue!!!! Went the extra mile to help sort out the problem!!!!!

9/7/2017 12:00:00 AM

FATIMA CUNHA

Everyone is always super kind and amazingly helpful. They are my go to for all my trucks needs. I can say I've never had a bad experience!

9/4/2017 12:00:00 AM

Anonymous

Very happy with the service.

8/28/2017 12:00:00 AM

IRENE HO

If you are like I am, a person with only a rudimentary knowledge about car operations, you would probably be quite nervous about choosing an automotive repair shop to repair and maintain your vehicle. Your (and mine as well) apprehension is not without reasons: there are just too many scandalous stories about car repairs from too many people that you know. However, being nervous is one thing, you still have to find a trustworthy auto repair shop to look after your vehicle. I have found one: Fountain Tire Nanaimo. I would recommend that you take your car to them and try them out. My wife and I have been Nanaimo Fountain Tire’s faithful customer for almost 10 years (ever since we moved to Nanaimo), and we have been receiving nothing but very dependable services from them. Their service managers are courteous and they always take the time to listen, interpret and explain the issues in plain language (so that laymen like us can understand the problem and what needs to be done). They would suggest solutions and alternatives if available, and their pros and cons before committing us to do the necessary repair and maintenance works. They would tell you what preventative maintenance should be done, but they never push for premature extra services that some repair shops would insist are necessary. The service personnel all seem to have the customers’ best interest in mind. Two incidents attest our confidence in Fountain Tire Nanaimo. We bought our Subaru Forester 2007 from a used car dealership five years ago, which came with a one-year warranty on the power train. Before the warranty expired, a problem emerged. Len, one of the service managers took the initiative to ask about the warranty, and he helped us negotiate with the insurance company to pay for the bulk of the cost of fixing a whole host of related problems. Needless to say, we were more than thankful for his due diligence, which saved us a considerable amount of money. More recently, our Subaru engine’s head gasket was diagnosed leaking and we accepted Fountain Tire’s recommendation to replace it, as well as to fix an axle differential seal problem in conjunction. The repair would cost over $3,000, but we agreed to the repair because our Forester had been a fine vehicle with only 150,000 km on it and we planned to keep it for another 5-10 years. . A couple of days after we dropped off the car at Fountain Tire, we got a call from it owner Philip, who told me that apparently the repair person made an error (possibly by following the wrong procedure) that resulted in the coolant entering and damaging the engine. Philip indicated that they could do a normal fix, but as this could lead to other problems later, he felt it was the wrong approach. Instead, he committed the company to purchase a refurnished engine from the local Subaru dealership and have the latter to install it with full warranty provided by the dealership. Further, as shipment of the refurnished engine would take several weeks, Fountain Tire would provide us with a rental car until the refurbished engine was shipped and installed to satisfaction. Dumpfounded at his proposal, which was totally beyond our expectation, we gladly took up his offer. As it turned out, it took about 6 weeks for the refurbished engine to arrive. After the engine arrived, the Subaru dealership went back on its promise to install the engine based on their original quote and its new quote was rejected by Fountain Tire’s insurance company. At that juncture, Fountain Tire stepped back in, installed the new engine and picked up the warranty instead. Finally, we got our Forester back after test-driving it to our satisfaction. Before leaving the shop, the service manager told us that they had carried additional maintenance (e.g. removed the rust on the brakes after sitting idle for a long time) to ensure that the car was in good working condition. Needless to say, we were very pleased with the care that they have shown to us. During the six weeks waiting period, we had a chance to talk to owner Philip several times. From the conversations, we developed a much deeper appreciation for his operating philosophy. Philip is very direct and candid about how he runs his business. He told us that his goal is to build a reputable business that lasts. He requires his staff to observe certain basic rules to establish and protect the company's reputation, including treating customers fairly and equitably; to be transparent and professional in the way they handle customer requests, and to be ready to help and recommend alternative solutions when available etc. Business leadership starts from the top. When you have an owner who thinks long term and aligns his company’s interests with those of the customers by treating them fairly and offering them reliable and valuable services, it is bound to be successful. Fountain Tire Nanaimo is an automotive service company that we trust and we would recommend it highly to other customers. Peter & Irene HO

8/15/2017 12:00:00 AM

KEN SCHMITKE

Service was quick; they were able to fit me in when I arrived.

8/10/2017 12:00:00 AM

JIM WHEATLEY

As always staff was great and service was excellent!

8/6/2017 12:00:00 AM

Anonymous

The staff were very accommodating, friendly, helpful and effecient.

8/4/2017 12:00:00 AM

Anonymous

Great service and knowledgeable staff. That's why we keep coming back. We like the comfy chairs too.

8/3/2017 12:00:00 AM

GRAHAM ALEXANDER

As always service was excellent

8/1/2017 12:00:00 AM

DEAN OLIPHANT

always professional, knowledgeable, prompt. Why go anywhere else?

7/30/2017 12:00:00 AM

RICHARD FORBES

Thank you Fountain Tire for great service.

7/29/2017 12:00:00 AM

HANS SULLIVAN

As usual, I received attentive and efficient service from the staff at the service desk . I dropped off my very flat tire for repair and was on my way in less than 10 minutes. The shop is clean and organized and the front service area is modern and comfortable. The best part of all is the cost of the repair. Since I purchased my tires there, the total cost was $0.00. How great is that!?. H.M.Sullivan Nanaimo.

7/20/2017 12:00:00 AM

Anonymous

Great feedback through the front line staff.

7/17/2017 12:00:00 AM

BARRY HNATYSHYN

Len and his staff are excellent. I will take my business to them anyday!

7/13/2017 12:00:00 AM

Anonymous

Friendly helpful staff!!!

7/13/2017 12:00:00 AM

Anonymous

Always good service here (LOF and tire rotation this time) except after tire rotation they forgot to correct the tire pressures (55 front 80 rear per door decal) so had to wait while that was corrected. No biggie.

7/12/2017 12:00:00 AM

JIM WHEATLEY

Thanks for the great job you did finding the problem with our motor home

7/10/2017 12:00:00 AM

JASON ENGLISH

I called first thing in the morning because my wife was travelling and our car had a leak in one of the tires. Jay got an appointment for her right away, she arrived early so they fixed the tire and she was on her way before her appointment. This allowed her to return from Nanaimo to Ucluelet sooner than expected. Thank you for your excellent customer service!

6/30/2017 12:00:00 AM

LESLIE BROWN

Great camaraderie and fun on the front desk service but professional and efficient. Also endured many kisses from my puppy while moving my car. 😁

6/29/2017 12:00:00 AM

Anonymous

Once again quick efficient and friendly service. Thanks a bunch!

6/23/2017 12:00:00 AM

LELAND MAH

we have purchased several sets of tires and usually have been treated well and have been happy to return. i recently went to have my tires checked for wear as there were differed levels of wear. i was told i should replace 2 tires and the salesman was trying to help as i wasn't ready to replace all 4 tires. he came up with a solution to replace with one used second hand tire and use my spare to balance out and have 4 good tire with lots of tread. i returned to have my lug nuts torqued and was told that i shouldn't mixed the tires because they had different a ratings. i wasn't aware of this. but didn't talk to the salesperson as i was leaving and in a hurry to leave for a holiday. while on a holiday i went to another dealer and was told again i should not mix tires . now i have spent money on tires that are not right . while i was driving the tires made my truck veer of when driving over seamed pavement, not comfortable. i don't want to go back and give any more business, once bitten? i will try costco . i Know the salesman was trying to help but safety should come first.

6/22/2017 12:00:00 AM

DAVE KITZMAN

Very good service, very helpful.

6/13/2017 12:00:00 AM

STELLA LACARIA

Excellent trustworthy service.

6/8/2017 12:00:00 AM

AREZOU REZAEI

Very good service, thank you.

6/5/2017 12:00:00 AM

TIM SILBERNAGEL

great friendly personal service, transport to and from work

5/31/2017 12:00:00 AM

DAVE KITZMAN

Excellent service, I am very pleased with the time spent to show me the options to replace my stock truck tires with heavy duty off road tires and to find out that they also offer preventative maintenance service for most vehicles.

5/30/2017 12:00:00 AM

KATHY KOWALCHUK

Excellent, friendly service!!!! Great prices!!!

5/9/2017 12:00:00 AM

TOM HARRISON

friendly, courteous and vehicle ready as promised.

5/5/2017 12:00:00 AM

Anonymous

Great service, friendly knowledgeable staff.

5/1/2017 12:00:00 AM

ELENA BALLAM

Always friendly and approachable - you guys are the best!

5/1/2017 12:00:00 AM

Anonymous

Amazing staff and service.

4/29/2017 12:00:00 AM

ROBERT RENSHAW

Good and friendly service

4/28/2017 12:00:00 AM

WILF HIGGINSON

Polite well informed staff working in a nicely equipped facility. Accomplished a significant refit that met my expectations. The cost was a little more than competitors, but FountainTire Nanaimo got it just the way I wanted it. I've been a FountainTire customer for over 20 years for rolling stock for everything from small cars through 4×4's up to large tractor trailer units. Good job over the years but you might want to keep an eye on your margins on the rubber as it is very competitive market with a lot of new non traditional tire sellers.

4/26/2017 12:00:00 AM

Anonymous

Great Friendly Service

4/24/2017 12:00:00 AM

Anonymous

I appreciated the care and courtesy I received.

4/11/2017 12:00:00 AM

BRIAN TUTTON

Always happy to do business with this store !

4/3/2017 12:00:00 AM

KEN SCHMITKE

Service was good; completed is a timely matter; and the cost was what I thought it should be.

4/1/2017 12:00:00 AM

PETER ATTRELL

My wife had a flat tire as she left home. A sheet metal screw had embedded itself into the tire and had wormed itself into the sidewall leaving it unrepairable. She called for advice, got towed into Fountain Tire through BCAA and a loaner tire was placed onto the van until a new tire came in. Two days later a new tire came in and it was replaced onto the van. What was above and beyond was the quick service and the advice given to my wife and I. Jay was the service clerk who helped both of us out. Thanks guys.

3/31/2017 12:00:00 AM

JOHN SIEGEL

My son gave me some tires and rims, which I had installed at Fountain Tire. When I took the van out for a test drive I noticed the cruise control wasn’t working? Len, Jay and Phillip went right at it, brought up electrical schematics and found the problem in 10 minutes… loose fuse. It’s reassuring to have a shop run by such highly qualified professionals dead set on looking after their customers. It’s no wonder why this my go to shop for all of my automotive needs.

3/30/2017 12:00:00 AM

Anonymous

Very professional, prompt, informative and efficient service!!

3/25/2017 12:00:00 AM

PATRICK MAGUIRE

Excellent service

3/23/2017 12:00:00 AM

CHERYL WINDLEY

Helpful staff!! Very accomadating!!

3/23/2017 12:00:00 AM

Anonymous

I was pleased with the service on the tire that was leaking, but would have liked if they had tested the pressure in ALL of the tires. As it was, the tire they repaired as OK and all of the others had too much pressure in them.

3/22/2017 12:00:00 AM

MAX NOCK

Had a flat repair done for free, included as part of the original purchase of the tire at Fountain. Fixed quickly even though they were busy, and done faster then I expected. Great service as always. Max

3/21/2017 12:00:00 AM

Anonymous

fine

3/21/2017 12:00:00 AM

Anonymous

Quick service

3/16/2017 12:00:00 AM

Anonymous

Service was satisfactory and informative.

3/15/2017 12:00:00 AM

RICHARD STEVENSON

Sorry for the late reply, guys; I've been on the road, thanks to your fine service. :-) On the road and off line; just re-connecting this morning. I thought your service was excellent, even superior to the fine service I get from Fountain Tire in Lethbridge when I'm home, and I know those guys from years of fine service there! My wife and I will be moving to Nanaimo when she retires next year. Even own the house we'll be living in, which my son and tenant are now occupying. You can be sure you'll be my first port of call for all my tire and related service needs ! :-) Richard Stevenson

3/15/2017 12:00:00 AM

PATSY ADOLPHE

Great friendly knowledgeable service. I'm very impressed with the new tires I purchased. The winter this year was rainy and showy. The tire performance was excellent! Thanks Phil.

3/11/2017 12:00:00 AM

Anonymous

Great customer experience - entire staff is full of life!

3/2/2017 12:00:00 AM

BRIAN TUTTON

Very happy with Fountain Tire Nanaimo,

2/20/2017 12:00:00 AM

ALLAN YOUNG

I bought 2 tires installed + bal. plus . an oil change and received about 25 air miles . I'm a long time collector and am used to receiving 1 mile for very $20 sent . The bill was around $500.00 . That computes to 100 air miles . Whats up ?

2/18/2017 12:00:00 AM

KEN SCHMITKE

Work was completed in a timely matter; the cost was what I was told.

2/9/2017 12:00:00 AM

LAURENCE WILKINS

Good People, Competitive Prices. They weren't pushy, but gave me good advice on the products in which I was interested.

2/3/2017 12:00:00 AM

PETER BETCHER

Great service and very prompt!

1/31/2017 12:00:00 AM

BLANKA DUNVILLE

Great and fast service!

1/28/2017 12:00:00 AM

Anonymous

Good Customer Service, and personable hospitable prople you can trust.

1/28/2017 12:00:00 AM

Anonymous

I was in for a scheduled tire rotation, it was done on the spot and my service tech was pleasant and got the job done right away.

1/20/2017 12:00:00 AM

BRIAN TUTTON

Very happy to business with this store !

1/18/2017 12:00:00 AM

Anonymous

The work was done promptly and it's quite comfortable in the waiting area and have a coffee. I always feel FT is giving me the best price on materials and labour. The staff is very professional and helpful.

1/15/2017 12:00:00 AM

JUDY BLAZINA

excellent service

1/13/2017 12:00:00 AM

KEN SCHMITKE

Service was great; got me in very quickly

1/12/2017 12:00:00 AM

Anonymous

We have been taking our vehicles to this Fountain Tire branch for many years. We have found them to be capable, courteous and efficient and we have had no complaints. We have recommended them to many of our friends.

1/6/2017 12:00:00 AM

Anonymous

Friendly, efficient staff

1/6/2017 12:00:00 AM

KEN SCHMITKE

Service was very good; and very timely.

12/23/2016 12:00:00 AM

Anonymous

Friendly, great customer service and very quick

12/20/2016 12:00:00 AM

Anonymous

good service

12/20/2016 12:00:00 AM

Anonymous

A great experience. I'll be back.

12/18/2016 12:00:00 AM

Anonymous

The service is always good. The staff are always friendly and helpful.

12/17/2016 12:00:00 AM

BARRY SMITH

Excellent, knowledgeable, helpful and professional service!

12/15/2016 12:00:00 AM

CAROLYN SOUCIE

Once again amazing quick friendly service. I love my new snow tires! You guys rock and I tell everyone I know about your great service, good prices and friendly staff. Merry Christmas and Happy New Year!

12/12/2016 12:00:00 AM

LESLIE BROWN

Great service, friendly and comfortable waiting area.

12/11/2016 12:00:00 AM

JANEL MCFADDEN

The Nanaimo fountain tire staff were all fantastic. Jeff, the gentleman that assisted me, was not only knowledgable but extremely accommodating. I would only recommend Fountain Tire.

12/10/2016 12:00:00 AM

MARTIN GELL

Positive experience. professional and friendly service

12/10/2016 12:00:00 AM

SCOTT KINGSNORTH

Courteous and helpful staff quick service and a call to say it was ready, couldn't have asked for a better experience

12/9/2016 12:00:00 AM

THOMAS CARR

They got me in a day early, and were very quick. Had my new tires on, and oil change done before I knew it. Very friendly and respectful to the customer.

12/9/2016 12:00:00 AM

Anonymous

We've used Fountain Tire for quite a number of years and have always received excellent service and professionalism. We will continue to do do so.

12/7/2016 12:00:00 AM

DONALD MANTLE

We are very happy - your service is excellent.

12/6/2016 12:00:00 AM

Anonymous

I was very impressed to be able to have the tires I needed in stock and available for installation immediately.

12/6/2016 12:00:00 AM

KATIE CONNORS

Amazing prices and very kind and professional staff. Extreamly happy with the all weather tires I got (best price I could find ANYWHERE....and for a very good brand) thank you so much to everyone working there

12/5/2016 12:00:00 AM

KURT SIWEK

we had 2 appointments. both were done right on time.

12/2/2016 12:00:00 AM

GARY NIJMAN

Good advice, on time service, at a fair price. What more could you ask? Great place.

12/1/2016 12:00:00 AM

Anonymous

quality service as always, my only issue is the length of time to perform a basic oil change service on the last two services.

11/23/2016 12:00:00 AM

RON KIRK

The service and staff were amazing. I had a big problem getting a nail in my tire that could not be fixed. the next day I had to take my team (as the driver) out of town on a road trip by 10 am. They ordered the tire from Vancouver, had it on my car and ready for me to go by 9:30. Absolutely amazing and my girls played so well they made it to Provincials :) Win Win :)

11/16/2016 12:00:00 AM

Anonymous

All good, appreciated ride to/from work while tires were being installed.

11/10/2016 12:00:00 AM

NANCY LEFEAUX

Good prices and great customer service. I highly recommend Fountain Tire in Nanaimo!

11/6/2016 12:00:00 AM

Anonymous

Staff was friendly and helpful

11/1/2016 12:00:00 AM

Anonymous

We were served cordially and quickly. They made an effort to inform us on the best purchase and get us out in less than an hour and a half.

10/22/2016 12:00:00 AM

AJAC'S EQUIPMENT (1982) INC

Awesome service!!! Guys ( and girl) on the front counter very friendly. It's a pleasure for a woman to come into your business.

10/21/2016 12:00:00 AM

WYN TOMLIN

The level of service to review pricing, product and ordering new tires was excellent.

10/21/2016 12:00:00 AM

Anonymous

Staff are friendly quick and helpful

10/20/2016 12:00:00 AM

Anonymous

Always professional.

10/20/2016 12:00:00 AM

HARVEY HALL

Thanks for the new couches and the coffee. Service is always friendly and prompt.

10/20/2016 12:00:00 AM

Anonymous

Awesome service and great price, can't ask for more than that!

10/19/2016 12:00:00 AM

ROY TIMMERMANS

10/18/2016 12:00:00 AM

Anonymous

Great customer service.

10/18/2016 12:00:00 AM

ANDREW FRYATT

Happy with the work that was done. There was confusion around the warranty I was told I would get before getting the work done and the warranty received at the end. Other than that very happy.

10/13/2016 12:00:00 AM

Anonymous

Very helpful, thorough staff. They go out of their way to help you and did a great job.

10/12/2016 12:00:00 AM

Anonymous

Great! I will be back! :)

10/10/2016 12:00:00 AM

Anonymous

I was happy with the service and the purchase.

10/8/2016 12:00:00 AM

BRIAN TUTTON

Perfect

10/5/2016 12:00:00 AM

Anonymous

Fast, friendly and correct service.

10/5/2016 12:00:00 AM

PATSY ADOLPHE

Very helpful in choosing the tire for our needs. Excellent service from beginning to when the tires were installed. Thanks

10/5/2016 12:00:00 AM

PETER BETCHER

Staff were attentive and took care of my tire issue as soon as they could.

10/4/2016 12:00:00 AM

RICHARD SMITH

My experience at the shop was excellent. Choosing the tires online was excellent as well, very easy process, however, when I tried to select a wheel or rim for a price I was unable to do that online.

10/4/2016 12:00:00 AM

PETER ATTRELL

Great service as always

10/2/2016 12:00:00 AM

KEN SCHMITKE

Workmanship was good; seemed professional.

9/30/2016 12:00:00 AM

RAY BARTON

Fast efficient helpful courteousness I am and will continue to be a repeat customer

9/29/2016 12:00:00 AM

BRIAN TUTTON

Very happy with this store 😀

9/27/2016 12:00:00 AM

MAXINE LOWE

Fast, courteous service! The tires were recommended to me by the sale representative and so far have the best traction ever. Reasonably priced and look great.

9/15/2016 12:00:00 AM

Anonymous

Very helpful, knowledgeable and accommodating staff. Thank you.

8/27/2016 12:00:00 AM

Anonymous

Fountain Tire, Nanaimo is a great place to take your troubling vehicle. They don't just sell tires but perform repairs. They don't make you wait a week or two to get your vehicle in. Vehicle is always ready when promised and I've never had to take it back to have the work tweaked. Always done right - the first time around.

8/16/2016 12:00:00 AM

JIM SPEARIN

Philip provided some excellent info on tire choice, road noise, wear and comfort for my 2014 Mustang, I had OEM Pireilli P zeros on vehicle with 30,000 km, lots of tread left, but road noisy . We discussed the issues of this problem. Phil recommended Goodyear Eagle Sport, I went with his excellent tire quote installed. An excellent choice, road,tire noise disappeared, comfort driving too !! These new tires feel good on the highway. Thanks Phil.

8/14/2016 12:00:00 AM

JEREMY HAMILTON

Excellent service once again!!

8/7/2016 12:00:00 AM

Anonymous

FT did an excellent detailed inspection of our truck prior to a long RV towing trip (in addition to a LOF) and found an undetected problem that might well have caused a breakdown on the road. Much appreciated. Now, if they only washed your vehicle with a service ...

8/4/2016 12:00:00 AM

Anonymous

The work was done well, and the service from the personnel was very friendly and efficient.

7/30/2016 12:00:00 AM

Anonymous

Great service, timing was right on and quote accurate. Keep up the good work.

7/27/2016 12:00:00 AM

LAURIE EVANS

Always great service and friendly

7/26/2016 12:00:00 AM

PETER ATTRELL

Always accomodating even at the last moment.

7/22/2016 12:00:00 AM

Anonymous

Thank you for looking after Dad and Mom on their trip.

7/6/2016 12:00:00 AM

ROB ROSS

Efficient, good communication. Timely service and very informative and organized shop.

7/5/2016 12:00:00 AM

JOAN MERCER

Excellent Customer Service

7/5/2016 12:00:00 AM

Anonymous

Knowledgeable and honest service.

7/1/2016 12:00:00 AM

Anonymous

Recommend to go ,for work needed to be done

6/30/2016 12:00:00 AM

KATHRYN GRANT

Great service, prompt and friendly.

6/29/2016 12:00:00 AM

Anonymous

Prompt service

6/29/2016 12:00:00 AM

Anonymous

As is typical when I go to Fountain Tire, appointments are on time; there is a pre-service discussion; post-appointment discussion to clarify the service performed. I am rarely surprised at what I pay; the amount is usually in the ballpark of what I think it will be and staff there will always give you a cost estimate ahead of time if you request. Thanks.

6/29/2016 12:00:00 AM

BRIAN TUTTON

Very happy with fountain tire ! Cheers

6/23/2016 12:00:00 AM

Anonymous

We feel comfortable whenever we visit this Fountain Tire to service our vehicles. We have been customers for many years and have always been satisfied. We expect to continue to go there in future.

6/18/2016 12:00:00 AM

BILL FRASER

Always top notch service with a smile !! Il continue to share only ur name to anyone I know in need of auto services... thanks again !!

6/10/2016 12:00:00 AM

HANS SULLIVAN

Well run business with friendly knowledgeable staff. They provide me with sound options and good advice.

6/9/2016 12:00:00 AM

Anonymous

Great service

6/5/2016 12:00:00 AM

KEITH OSMOND

Good reliable service

6/4/2016 12:00:00 AM

BRIAN TUTTON

Polite friendly staff

6/4/2016 12:00:00 AM

Anonymous

Great service. Quick appointment times.

6/2/2016 12:00:00 AM

Anonymous

These folks are highly efficient and knowledgeable..I could not be happier with their service. No long waits. They give you their expert opinions, but you are the one to make the decision. You are fully apprised if a condition is life threatening , and a course of action to be taken. Thank you very much.

5/22/2016 12:00:00 AM

RYAN AUBICHON

This group of people, who run this business; go 'above and beyond' to make sure I am taken care of. They accomadate requests, they deal with me honestly and fairly. I have been going to this shop for 16 years, and they have my business for life.

5/19/2016 12:00:00 AM

Anonymous

Efficient and friendly service.

5/17/2016 12:00:00 AM

JIM JOHNSON

Super Great simply the BEST!!!!!!!!!!!!!!!!!!!

5/17/2016 12:00:00 AM

Anonymous

WONDERFULL PROFESSIONAL SERVICE. I highly recommend!!!

5/14/2016 12:00:00 AM

Anonymous

Very fast service

5/2/2016 12:00:00 AM

Anonymous

Excellent service.

4/27/2016 12:00:00 AM

Anonymous

Good service and they get the job done quickly.

4/27/2016 12:00:00 AM

Anonymous

I have an older truck. I am not too familiar with mechanical repairs. What I have learned from this last service is that on an older vehicle, if it isn't broken, don't touch it. Recommended brake flushing will almost for sure break off the bleeders on the brake. I ended up buying two callipers that I did not need to buy. I was told that three of the four wheels had already been bled meaning that I would have to go for the more expensive repair. I went to see for myself and found that the broken bleeder was the first wheel worked on. I have left the brakes the way they were and will have to deal with the broken bleeder when I service them in the future. This has gone a long way towards shaking my trust in the work you are doing on my vehicle.

4/24/2016 12:00:00 AM

VITV.CA

I rely on Fountain Tire for my VITV.CA company van. Staff is friendly and always make time to take care of my van. www.vitv.ca

4/22/2016 12:00:00 AM

Anonymous

Excellent communication regarding my special type of tire plus same day service even without having an appoitment..

4/20/2016 12:00:00 AM

Anonymous

Complimentary rotating of mounted summer/winter tires should be honoured as originally promoted/sold. This feature surely was designed to attract loyalty and in our case did just that, with subsequent purchase of replacement summer tires. Company decision disappointing.

4/19/2016 12:00:00 AM

IAN CARRUTHERS

We just dropped of the car and told the guys that there was no hurry, just phone us when it was ready.we thought a couple of days, surprise the next morning it was ready......this is our place to take our vehicles! Thank you!

4/19/2016 12:00:00 AM

TOM AND MARY FARRAWAY

Thank you for being able to get me in quickly, and for providing excellent service.

4/14/2016 12:00:00 AM

Anonymous

I live less then 2 minutes away and forgot about my appointment and they couldn't be bother to call me.... I bring in my 3 vehicles for many years now as well as many friends and family l and continue to send there. No call to let me know I miss or was late for my appointment and when I did call I could book for the following week... Not happy with long time customer service, over all always happy with the work that is done though!

4/13/2016 12:00:00 AM

Anonymous

very knowledgeable. got my special order tires for my 60 year old car in and installed when they said they would and at the quoted price. very pleased overall.

3/19/2016 12:00:00 AM

MAX NOCK

Knowledgeable friendly staff, good service and competitive prices as well as an extra effort to provide the best deal and follow up service.

3/18/2016 12:00:00 AM

MO CHRISTENSEN

Excellent service in every way. Thank you all very much!!!

3/17/2016 12:00:00 AM

KIRSTIN POLZ

This is my fourth set of tires from Fountain Tire, two sets for our car and two for our SUV. I don't know why I keep phoning around because they always seem to have the best price on what I am looking for. Front counter guys are always knowledgeable and the guys in the back are very efficient. After calling I went straight down and I was gone within the hour with four new Good Year all seasons.

3/16/2016 12:00:00 AM

DAVE LUNN

Overall very helpful from when i first called in to when i dropped off my truck. Work was done in a timely manner.

3/16/2016 12:00:00 AM

Anonymous

Great people that get you the best deal possible

3/16/2016 12:00:00 AM

DOUG MOORE

Very good, they were fast and efficient.

3/14/2016 12:00:00 AM

MIKE BRIERLEY

Jeff was extremely helpful with the selection of the product for my truck, and worked out a great deal, as well as prompt service.

3/12/2016 12:00:00 AM

LEN PERRY

Len,Phillip, Jay,Jeff are all easy to work with. Very professional and knowledgeable in what they do. Will continue visiting Fountian Tire with all my car repair needs in the future

3/10/2016 12:00:00 AM

LORI NICHOLS

I am very happy with the service I have received from all employees at Fountain tire. I have come in on several occasions and always felt the staff have gone out of their way to accommodate me. Keep up the awesome work!

3/10/2016 12:00:00 AM

RITA BROM

Another great experience - this time I got my winter tires switched to my all seasons. Service was prompt and completed on time by the people behind the counter and in the garage bay.

2/28/2016 12:00:00 AM

RYAN AUBICHON

Great job, quality after market OEM parts installed at my request. Truck is running better than it EVER has!

2/14/2016 12:00:00 AM

ALAN MEWHORT

Great Staff, Great Service. Too Bad you No Longer offer your Loyal Customer's Free Flat Repairs for Tires Purchased from Your Nanaimo Location. Pretty Poor Business Decision Fountain Tire Corporate!

2/12/2016 12:00:00 AM

Anonymous

The service was excellent - quick, efficient, and not expensive. Thank you!

2/6/2016 12:00:00 AM

Anonymous

treatment, explanation of problem and how it would be fixed, great

2/5/2016 12:00:00 AM

WES WOULDS

Last Friday I dropped my vehicle off ,with no appointment and was taken care of right away. Then had the work done ahead of schedule. awesome.

2/4/2016 12:00:00 AM

RYAN AUBICHON

They diagnosed the problem quickly.....were not able to resolve it completely, until I buy some more parts. Not their fault...and I am still mobile.

2/4/2016 12:00:00 AM

ALAN MEWHORT

Excellent Staff and Excellent Service. Manager is Very Fortunate to have such High Caliber Employees as Len and Jay. Keep up the Great Work Fountain Tire Nanaimo!

1/27/2016 12:00:00 AM

RYAN AUBICHON

I have dealt with this 'fountain Tire'....since I moved to Nanaimo17 years ago. I always get top notch service, I have never had a problem after something was repaired. They know me by name, and I know them by name. As long as I live in Nana IMO, I will not take my car or truck to anyone else.

1/17/2016 12:00:00 AM

Anonymous

Brought my car in for a tire issue. Was told that they needed replacement. I was upset that I just bought them 5 months ago. Fountain came to the table and I now have better tires!

1/14/2016 12:00:00 AM

RYAN AUBICHON

Work was done as requested, fair price, and great personalized service.

1/9/2016 12:00:00 AM

Anonymous

I just moved to the area this summer. I took my GMC truck in for a difficult transmission issue and they diagnosed it, got the part in quickly and fixed it right away. I also indicated it needed an oil change but after looking at it they said the oil was OK. Not often a repair place recommends against spending money. I'll be back.

1/7/2016 12:00:00 AM

KEN TOTH

The staff were friendly and courteous. When the computer made a mistake on the price ( more than the quoted price) they fixed it right away and made sure the other reps were aware of the issue.

1/7/2016 12:00:00 AM

TIM SILBERNAGEL

great fast service good quality work

1/3/2016 12:00:00 AM

WES WOULDS

worked on my truck right away.

1/3/2016 12:00:00 AM

Anonymous

I have been using Fountain Tire for my private vehicle's mechanical needs for approximately 15 years. I would highly recommend Fountain Tire for the following reasons: *prompt with appointment times and approximations of the length of appointment, given the needs. *service and explanation of invoices is very good. *Customer service, in-person or over the phone is very good. *Estimates on work provided are typically very accurate. *I have dealt mainly with Len and Phil over the years and their knowledge is very useful when presenting inquiries.

12/19/2015 12:00:00 AM

VITV.CA

VITV relies on Fountain Tire to get me to where I need to be for Business. It's important to have fast and friendly service and they deliver on all accounts. I would recommend them to anyone looking to get tires done.

12/12/2015 12:00:00 AM

WES WOULDS

they really care about your safety.

12/5/2015 12:00:00 AM

JIM MASSON

always great service

11/27/2015 12:00:00 AM

DENNIS MARRIOTT

A pleasure to do business with, excellent service!

11/22/2015 12:00:00 AM

Anonymous

Very good. I appreciated giving me explanations to my questions and then giving me opportunity to help me make a good deciding desion that suits my good car care. Thank you. I will be back.

11/19/2015 12:00:00 AM

RITA BROM

My car was in for an oil change and to rotate the 3-season tires over to winter tires. As always, friendly staff processed me quickly for the drop off. An hour and a half later I returned and the car was not ready yet because the oil filter had just arrived. was advised it was must a matter of popping in the filter. I sat in the waiting room for 45 minutes. I was disappointed that my name was not called when the car and my bill were ready. After the aforementioned 45 minutes, I went to the counter and saw that my car was parked in front of the office window. My bill was retrieved from a drawer and I was on my way 5 minutes later.

11/19/2015 12:00:00 AM

VIC SWEETT

Phil and his crew are always awesome, great customer service, fast and done right! Thanks again guys!

11/19/2015 12:00:00 AM

Anonymous

Great as always.

11/6/2015 12:00:00 AM

CHRISTINE BRUCE TONKIN

We have been customers for many years and have always been impressed. We always get prompt service where everything is done that is needed without doing things that are not.

10/27/2015 12:00:00 AM

MARLENE HAWKINS

From the initial phone call to the retourquing of the tires the service was excellent. Staff took time to listen to my concerns ( winter tire noise, handling), explain what was available, and recommend a set of tires for my car.

10/25/2015 12:00:00 AM

PATRICK MAGUIRE

Exellent, friendly service as always.

10/25/2015 12:00:00 AM

TOM AND MARY FARRAWAY

The shop personnel and Jay up front were all polite and competent and a pleasure to deal with. Thanks again for your great service.

10/17/2015 12:00:00 AM

JIM MASSON

I bought a set of tires a few months ago and they softened up on pressure with the cooler weather, ( I suspected) I asked to have them rechecked. There was a thorough inspection of all which confirmed everything was fine. My bill was zero dollars. Thank you

10/16/2015 12:00:00 AM

MAXINE HANSON

Very excellent service

10/12/2015 12:00:00 AM

Anonymous

The Fountain Tire team was excellent! We were pleasantly surprised by their above and beyond service only because that is so hard to find these days. They were attentive, offered us an unbeatable deal and were so fast it was unbelievable! They got us in at the last minute and truly made us a priority. And as a side note, the coffee was also really good ;)

10/8/2015 12:00:00 AM

LEONARD SUTHERLAND

Looked for the best deal on tires on the internet. Fountain Tire in Nanaimo was IT by a mile. Thanks also for the extra attention concerning a 'rattle' at the rear of my Crown Vic. The mechanic took it for a ride, checked it out, made a quick fix, NO CHARGE and I was on my way. Enjoying a nice smooth (quiet) ride on my new tires. Thanks!

9/21/2015 12:00:00 AM

Anonymous

Excellent, quick service

9/20/2015 12:00:00 AM

HAROLD STREMPLER

Thanks guys. And the vibration in the steering wheel is gone as well. Great job.

9/20/2015 12:00:00 AM

DUFF WALKER

Excellent service, as usual!!!

9/6/2015 12:00:00 AM

PETER ATTRELL

The people at this store are ALWAYS accomodating, polite and friendly. Thank you folks.. P.

9/3/2015 12:00:00 AM

Anonymous

Always helpful, they take the time to explain the problem. Great servicing.

9/1/2015 12:00:00 AM

STUART MYERS

excellent service once again.

8/25/2015 12:00:00 AM

WES WOULDS

WHEN AN EMPLOYEE GIVES YOU HELP ON HIS DAY OFF, THAT IS ABOVE AND BEYOND WHAT ONE WOULD EXPECT.

8/25/2015 12:00:00 AM

STUART MYERS

Once again Fountain Tire Nanaimo has provided, prompt, courteous, professional, and excellent service. I highly recommend the professionals at FT Nanaimo.

8/17/2015 12:00:00 AM

JEREMY HAMILTON

They did a great job repairing my vehicle, were very accommodating and friendly. I recommend them to everyone I know!

8/8/2015 12:00:00 AM

WES WOULDS

FRIENDLY , AND READY TO PROVIDE ADVICE ON FUTURE REPAIRS.

8/7/2015 12:00:00 AM

Anonymous

they were friendly, informative, no pressure, truthful and honest.

8/7/2015 12:00:00 AM

Anonymous

I had a great experience at Fountain Tire. The staff were very helpful and my order arrive quickly and my tires and rims and were put on my car an hour after my order arrived. I would recommend Fountain Tire to all my friends.

7/22/2015 12:00:00 AM

Anonymous

Len the Service Manager was the best He delt with my issues quickly and a a very good price its nice to once again have a vehicle that runs like it did when it was new .

7/21/2015 12:00:00 AM

Anonymous

Able to get an appointment quickly and service was great

7/11/2015 12:00:00 AM

STUART MYERS

Once again the crew at Fountain Tire Nanaimo exceeds my expectations! Friendly, professional, honesty and the list goes on. Highly recommend these guys.

7/4/2015 12:00:00 AM

Anonymous

My car is well looked after. I appreciate the reminders for servicing. This business is fair and honest.

5/26/2015 12:00:00 AM

Anonymous

Staff was friendly and was able to provide answers to questions . Service was booked easily

5/23/2015 12:00:00 AM

TOM ZAVESICZKY

I was very impressed with the level of service I received at the Nanaimo Fountain Tire.

5/23/2015 12:00:00 AM

Anonymous

Very friendly fast service and no pressure to only purchase the most expensive product.

5/22/2015 12:00:00 AM

Anonymous

Friendly, efficient service at a decent price

5/17/2015 12:00:00 AM

GLENN BUCKLAND

Very good service went above my expectations to help me with my new tires.As.a repeat customer I was very satisfied again.I will be back in the future for my tire needs.

5/16/2015 12:00:00 AM

JIM MASSON

As usual, topnotch, fast and professional service.

5/16/2015 12:00:00 AM

TOM AND MARY FARRAWAY

Philip and his staff, especially Jay, are always ready to help and advise me on my repairs and purchases. I trust their judgement in maintaining my vehicles.

5/15/2015 12:00:00 AM

LUC MARTIN

Good service here. A double check of tire pressure when getting tires with rims switched over would be nice just to ensure the light doesn't come on. Other than that it's good!

5/12/2015 12:00:00 AM

JASON ENGLISH

Fountain Tire Nanaimo has ALWAYS provided me with excellent service. They have helped me out with inexpensive but good tires when I didn't have very much money to spend and they have always provided me with the best advice on which tries will suite my needs. I get the feeling when I deal with Philip and his team that they care more about making loyal customers rather than top dollars. That is so important because when a person is dealt with fairly and shown respect they keep going back year after year. I've been going to Fountain Tire Nanaimo for a very long time and will continue to go for my car needs. I would and have recommended Fountain Tire Nanaimo to everybody looking for tires!

4/30/2015 12:00:00 AM

TOM AND MARY FARRAWAY

The crew were very helpful and accommodating, thanks. The crew went o

4/29/2015 12:00:00 AM

ADAM HOLMES

Great service, friendly people. Ill go back for sure.

4/29/2015 12:00:00 AM

PETER ATTRELL

The service is personal - the staff know the vehicles & they know me.

4/25/2015 12:00:00 AM

ALVIN UGALINO

Very good service. Thanks so much!

4/22/2015 12:00:00 AM

PETER ATTRELL

The companies ability to squeeze my oil & tire change in on less than a days notice was greatly appreciated. The work done by the staff has always been great with very few exceptions.

4/19/2015 12:00:00 AM

Anonymous

As usual, service is always great. I have total confidence in this business. They are very honest and helpful.

3/30/2015 12:00:00 AM

WHISTLER AVEN

I can probably say that this was one of the smoothest and most pleasurable experiences I've had in dealing with a garage. It was a positive enough of an experience that it was noteworthy.

3/27/2015 12:00:00 AM

Anonymous

I always come away from Fountain Tire, Nanaimo with a feeling of complete satisfaction. The staff are thorough and professional.

3/11/2015 12:00:00 AM

JIM MASSON

I purchased a new set of tires for my Ford Fusion. Philip recommended a tire based on my driving habits. This recommendation resulted in me purchasing a set that saved me money vs another tire I was considering. Installation was done quickly and professionally. I will return and recommend them highly.

3/11/2015 12:00:00 AM

PERRIER MOTORS LTD.

Always happy!!. Many transactions!!

3/11/2015 12:00:00 AM

BEV & GORD HALL

Always do a fine job, staff is awesome and this is the way business should be done.

3/11/2015 12:00:00 AM

HARRY DODYK

The service was on time and excellent

3/11/2015 12:00:00 AM

PETER BETCHER

Was looking for a new set of tires for my car. Although my company has an agreement with a major competitor, I was able to find exactly what I was looking for and am completely satisfied with the service that Phil and crew provided!

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