TIMMINS

4/28/2018 12:00:00 AM

DEXTER WHEELER

Excellent service and very hospitable customer service representatives

4/25/2018 12:00:00 AM

JEFF CRAWFORD

Always a good job done by Luc.

4/10/2018 12:00:00 AM

Anonymous

Got my new summer tires installed April 9. Service was quick. Even quickly washed my car for me. Will definitely come again! Des was great.

3/20/2018 12:00:00 AM

Anonymous

Prompt service.

Response: Thank you for choosing Fountain Tire Timmins and taking the time to give us your opinion on the service we provided. We look forward to continuing to provide the same level of service in the future that you received.

3/1/2018 12:00:00 AM

DARREN & ANN FASCIANO

Emergency repair work accommodated immediately. Always received with kind and friendly service!

2/16/2018 12:00:00 AM

Anonymous

Consistently awesome! Always exceptional customer service, super quick with their work and always accommodating!

1/20/2018 12:00:00 AM

DEBBIE DUBANOW

Love these guys they are very helpful and know their stuff!!

Response: Hi Debbie, Thanks for sharing your experience with us. I'm very happy to hear how much you enjoy dealing with us at FTT. We greatly appreciate your continued support, thanks for making us your automotive shop of choice.

12/16/2017 12:00:00 AM

RENEE BRETON

Dealt with Roger rozon he's great ..perfect people skills..always looking to make a customer happy..awesome person to deal with as I see him at our work sight. Desiree is who I see at the counter and she's very happy and very nice always helping out..doenst take long to talk to somebody...vert polite work force!

Response: Hi Renee, Thanks for your kind words in regards our associates, makes proud to see the level of dedication and appreciation they put in to every single one of our customers.

11/28/2017 12:00:00 AM

RENEE BRETON

The people are great service is great ..on the other hand sending online emails for quotes didn't hear anything back for 2 weeks so I called ..but other then that it's great!

Response: Hi Renee, Thanks for choosing FTT for your winter tire purchase. I'm disappointed that we did not get back to you in a timely manner in regards to your email request, I'll be reviewing our process with our associates to ensure this doesn't happen again.

11/26/2017 12:00:00 AM

Anonymous

Happy to have worked through some confusion alignment issues with my 06' xc 90. Having solved the chassis / faulty control arm issues its all in the green now.

11/24/2017 12:00:00 AM

JAKE ELSTONE

Amazing service every time I go there. Friendly staff makes for a great experience.

Response: Hi Jake, Thanks for sharing your experience with us, its nice to see you time and time again! Thanks for making FTT your choice!

11/23/2017 12:00:00 AM

JASON CLOUTIER

Des is 110% committed to service with a nice smile and a very refreshing individual with an awesome personality. The person that was always answering the phone (Kelly) is very committed to getting what you need very quickly and overall the back office shop guys are SUPER amazing!!!!! I hope that you share this will the entire TEAM!!! Best SERVICE EVER !!! Thank you as always to everyone.

11/16/2017 12:00:00 AM

Anonymous

we appreciated having our tires changed so quickly. Once we return, the mechanic advised us on the conditions of our tires and suggested that we anticipate having to purchase new tires for the summer. Thank you for a great job.

Response: Thank you for sharing your customer experience with us, we truly appreciate the feedback. We understand the significance of any vehicle expense and want to ensure our customers are informed in advance either for tires or mechanical work. Thanks for Choosing Fountain Tire Timmins

11/13/2017 12:00:00 AM

Anonymous

excellent service

11/12/2017 12:00:00 AM

JEFF CRAWFORD

Great service. Luc has always stepped up to make sure I get what i need.

11/7/2017 12:00:00 AM

Anonymous

Staff is very friendly, courteous and work was done quickly.

Response: Thanks for sharing your experience with us its greatly appreciated.

10/29/2017 12:00:00 AM

Anonymous

i was very pleased with the service i received from your staff at Fountain Tire The staff is really friendly and curtious.

10/27/2017 12:00:00 AM

MANON LAPORTE

Excellent service as usual!

10/26/2017 12:00:00 AM

BRYAN & MANON NEELEY

We always receive EXCELLENT service here at Fountain Tire. Thank you!

Response: Manon, Thank you for sharing your customer experience with us. We appreciate the feedback, I'm happy hear to our associates deliver the level of service our customers deserve, thanks for choosing Fountain Tire Timmins.

10/23/2017 12:00:00 AM

RICHARD DESJARDINS

I brought my 06' Volvo xc90 on sept 11 2017 for an alignment for the second time. Before I drove the truck I noted that the front wheels looked cambered out excessively. This was discussed with Dan and the technician involved. I was assured that the numbers where negative and my perception must be an optical illusion. October 10th I returned having traveled little over 200km my outer edge on both front tires are getting shredded. I agreed that the values on the paper say OK but that's not what is outside on the truck. Sitting on pavement off the machine is not right. If you put a level on the non bulged leading edge of the tire its a 1/4 outwards. Truck was put back on a different alignment rack and returned similar numbers. Its out of spec and I've been told nothing further can be adjusted. I put my winter tires on truck the next day and they are getting shredded. It also shrieks loudly with any type of sharp cornering or u turn. You can feek the tires fighting When I asked about replacing the tires no special consideration was offered other than standard sale prices. The truck is not new, it has a lot of mileage I know this. The alignment issue is not acceptable . The truck also drifts left harshly when applying brakes at highway speed. ( this was the original reason for bringing it in, it wasn't wearing its tires either ) I've just returned from a 1500 km road trip and lost even more outter tread. Is it a subframe bushing issue, bent component broken link, who knows ? In fairness Dan has been reasonable and accommodating but I am not happy with the multiple visits yielding same results. I been told to bring it elsewhere by a mechanic. In my gut I feel Fountain tire should make this right, tires and all.

Response: Hi Richard, I can appreciate your frustration with your Volvo at this time, I'd encourage you to come by and meet with Dan and myself to discuss further corrective measure's.

10/17/2017 12:00:00 AM

NOELLA BEAUVAIS

Great service

10/4/2017 12:00:00 AM

DONALD JOHNSON

Prompt polite professional

Response: Donald, Thanks for sharing your customer experience with us , look forward in seeing you again!

9/26/2017 12:00:00 AM

Anonymous

Desiree was her typical charming, knowledgeable self. Work done quickly and professionally. W

9/24/2017 12:00:00 AM

LORRAINE DESORMIERS

Awesome job they were closed on Saturday September 23 for inventory but because I was from out town they fit me in to change my new tires really appreciate that thanks again

9/24/2017 12:00:00 AM

MARC LAPALME

Always great service! Thanks guys!

Response: Hi Marc, Thanks for your positive review its always great seeing you. We appreciate your continued support.

9/21/2017 12:00:00 AM

NOELLA BEAUVAIS

Great service!

8/30/2017 12:00:00 AM

Anonymous

Leif is great and so is the coffee

8/12/2017 12:00:00 AM

NOELLA BEAUVAIS

Great service; best all around!!

Response: Noella, Merci de partager votre expérience avec Fountain Tire, nous apprécions vraiment vos commentaires. J'aimerais vous remercier personnellement d'avoir choisi Fountain Tire pour tous vos besoins automobiles.

8/7/2017 12:00:00 AM

Anonymous

Thank You for your help with our tire. Your customer service was greatly appreciated. I will recommend you to all my friends.

Response: Hi, Thanks for sharing your customer experience with us.

8/2/2017 12:00:00 AM

Anonymous

Fair, knowledgeable, reasonable, and diligent. I am extremely satisfied with my Fountain Tire experience.

6/21/2017 12:00:00 AM

MIKE COURVILLE

Great service all around

6/13/2017 12:00:00 AM

GLEN SKEOCH

Awesome Awesome service, the service was second to none. Thanks Team Fountain Tire !!!

6/1/2017 12:00:00 AM

MARK SLOAN

Had tires changed from winter to summer and they let me know how long it was going to be. They lived up to the time.

5/24/2017 12:00:00 AM

MARIA FREGONESE

Great service, tires are top notch.

5/23/2017 12:00:00 AM

SUZANNE NAVEAU

The associate was very helpful and did everything he could for us. Even change or defective tire and put the spare tire on for us at no coast until our new tire came in.

Response: Thanks Suzanne, I'm very happy to see our associates taking care of customer need first!

5/18/2017 12:00:00 AM

DAVID BLANCHARD

Very good service and helpful staff.

5/18/2017 12:00:00 AM

MANON LAPORTE

Excellent service as usual!

5/17/2017 12:00:00 AM

Anonymous

Always friendly and courteous service.

5/17/2017 12:00:00 AM

DAVE MCRAE

Great service as always. Thanks Des!!

5/16/2017 12:00:00 AM

SUE KOZLOWSKYJ

Great customer service

Response: Sue...Thank you for taking the time to let us know how we did. We look forward to providing you with the same level of service in the future!

5/13/2017 12:00:00 AM

MARISSA DUBOIS

Amazing staff and service!

5/4/2017 12:00:00 AM

CLAUDE DIONNE

Leif provided very good service and was able to save me nearly $100.00 from the original estimate Good work

4/29/2017 12:00:00 AM

DEBBIE DUBANOW

Always satisfied!!! One great bunch of people who work there!!!!!!!

4/26/2017 12:00:00 AM

CLARKE ELSTON

Great work guys. Except when I picked up my atv rims, was missing one plastic centre cap.

4/12/2017 12:00:00 AM

Anonymous

Service is always good, just that this time noticed that my front end got swiped by something with white paint the, front left all scratched up. Not your fault I know just new car now looks like garbage.

4/12/2017 12:00:00 AM

Anonymous

I always get GREAT, QUICK, FRIENDLY service at Fountain Tire in Timmins:)

4/6/2017 12:00:00 AM

ROY BOUGHNER

very fast delivery and instillation

Response: Hi Roy, I'd personally thank you for your review, glad to see we are meeting your expectations. Your insight is very much appreciated.

3/21/2017 12:00:00 AM

YVES & GEETA(ROOKMATIE) BLOUIN

Great staff and service.

Response: Hi Yves & Geeta Thanks for your customer feedback, we are committed to delivery the level of service all customer expect from Fountain Tire.

3/2/2017 12:00:00 AM

GEORGE HOOKIMAW

welcoming crowd...excellent people

1/31/2017 12:00:00 AM

MANON LAPORTE

Excellent service.

1/23/2017 12:00:00 AM

NOELLA BEAUVAIS

Great staff and service

Response: Salut Noella, Merci pour vos commentaires basés sur votre expérience avec nous, nous apprécions votre fidélité!

1/19/2017 12:00:00 AM

Anonymous

Amazing staff, amazing service

Response: Thanks for your review, we are very proud of our people and the level of customer service they deliver for all customers. Thanks for your business its greatly appreciated!

1/14/2017 12:00:00 AM

NOELLA BEAUVAIS

Great service! Great staff! Appreciate the service and the honesty!

1/8/2017 12:00:00 AM

HANNU HIETALAHTI

I was told how long I was going to have to wait, and I was pleasantly surprised that with the amount of manpower at the shop on a Saturday they were pretty accurate. As a matter of fact I think they were about 15 minutes ahead of schedule. Dan Roy was very courteous and helpful. Thanks, I will return for future tires and service. Hannu

Response: Hi Hannu, Thanks for your continued support we truly appreciate your business.

1/6/2017 12:00:00 AM

YVES & GEETA(ROOKMATIE) BLOUIN

They accommodated us at even though it was the end of the day. Very courteous and helpful.

Response: Thanks for your kind review, we are always committed in going the extra mile to ensure all of our customer expectations are met no matter of the time of day they require our assistance!

12/29/2016 12:00:00 AM

RENEE BRIAND

fountain is the bomb!

12/20/2016 12:00:00 AM

MANON LAPORTE

Excellent service and friendly staff!

Response: Manon, Its always great to see you, we would like to thank you for your continued business. All the best to you and your family during the holiday season!

12/18/2016 12:00:00 AM

Anonymous

Awesome service! They even brought in a mechanic on a Saturday just for me!

12/17/2016 12:00:00 AM

WAYNE HARJU

Competitive quote, and awesome service would use Fountain tire again.

12/12/2016 12:00:00 AM

ASHLEY CLIFFORD

very polite staff . answered my questions fast and was flexible with my schedule.

12/10/2016 12:00:00 AM

MONIQUE MACQUARRIE

I was very pleased with Britney's service & follow up.

12/7/2016 12:00:00 AM

Anonymous

Great service

Response: Thanks for making FTT your automotive shop of choice and providing your feedback on your last visit.

12/6/2016 12:00:00 AM

DARREN DUBANOW

Great service and friendly staff I felt like I was at home

12/1/2016 12:00:00 AM

Anonymous

Great service and great prices.

12/1/2016 12:00:00 AM

Anonymous

Great Price and service.

11/24/2016 12:00:00 AM

NATALIE ROCHELEAU

The staff at Fountain Tire here in Timmins are very helpful and I've had a positive experience dealing with everyone, especially Brittany (Victoria). She, along with the other employees are very respectful, professional and I felt an overall sense of great customer service.

Response: Hi Natalie, Thanks for the very positive review your feedback is valuable to us as we're committed in providing the highest level of customer service. Thanks for choosing Fountain Tire Timmins! : )

11/24/2016 12:00:00 AM

KIM BARTON

The mechanic who did my brake inspection was very good at his job! Knew exactly what the issue was with my truck, and was extremely courteous in dealing with my concerns.

11/20/2016 12:00:00 AM

KEVIN GOHEEN

very busy the day I was there but all in all good service at a good price thank you

Response: Hi Kevin, I appreciate your feedback, even through the winter rush we always try our best to have our in and out as quickly as possible. We appreciate your business hope to see you again in the future.

11/20/2016 12:00:00 AM

Anonymous

Impeccable service, even without an appointment!

11/20/2016 12:00:00 AM

MELANIE JORDAN

Desiree was very helpful and friendly ! Great service 👍😊

Response: Hi Melanie, Thanks for sharing your thoughts on the level of service provided by FT Timmins and our staff. Looking forward in seeing you again in the future.

11/19/2016 12:00:00 AM

AL GRENIER

Great service all around

Response: Hi Al, At FT Timmins our customers feedback is important to us, it ensures we continue our commitment in delivering the highest level of service expected by people like you.

11/18/2016 12:00:00 AM

CAROL HALT

Carol's winter tires were removed last spring and wrapped in storage bags. They were brought home and stored for the summer. This week, I dropped off the tires, still wrapped, as we were purchasing new Salen studded tires for her Mazda. The Dunlap winter tires were removed and the new tires were mounted onto the old rims. Carol picked up her vehicle and looked at the tires, then asked if we had purchased used tires. The rims looked so deteriorated that I myself wasn't sure that they were the original rims. Brittany later confirmed that they were. The winter tires had been removed and wrapped, still covered with sand, salt, and dirt. Apparently, this has caused the rims to look worn and rusted. I should have checked the tires in the Spring, removed them from the bags before storing, and visually inspected them before allowing the new tires to be mounted onto the old rims. Lesson learned. We have dealt with Fountain and Royal for years and this was the first disappointing experience we have had. John Bohdanec

Response: Hi John, I appreciate your frustration in regards to the current condition of your winter wheels. We strive to ensure that all our customer are satisfied with products & and services we promote and sell. Brittany has come up with a couple of options to remedy your dis-satisfaction I urge you or Carol to come and meet with us so we can go over the options we have.

11/16/2016 12:00:00 AM

KEVIN MAWDSLEY

I went in looking for new winter tires for my vehicle. The staff was bar none the best. The rep presented several options for winter tires and described which tires several of his co-workers were choosing. After a little research online, I went with the Salun tires as suggested by the rep. Fountain tire even went above & beyond to facilitate mounting the tires on my car.

11/15/2016 12:00:00 AM

Anonymous

Very good service.

Response: We appreciate you choosing Fountain Tire Timmins & taking the time to provide us with feedback. We strive to continually improve our customer service. We look forward to serving you again in the future.

11/12/2016 12:00:00 AM

Anonymous

Excellent customer service and work done. Friendly and knowledgable staff. Satisfied customer :)

11/11/2016 12:00:00 AM

SUE KOZLOWSKYJ

Excellent customer service.

Response: Sue thanks for taking the time to provide us with your experience here. As owners, we are proud to know that we are providing excellent customer service. We look forward to seeing you in the future!

11/10/2016 12:00:00 AM

PETER LANDRY

Great service, great prices. Keep up the great work👍!

11/9/2016 12:00:00 AM

Anonymous

Excellent price for winter studded tires. Very pleased. Quick and friendly service.

Response: Thank you for taking the time to let us know about your experience at Fountain Tire. Customer satisfaction is very important to us & we are happy to hear that you were pleased with the service you received. We look forward to providing you with the same quality service in the future.

11/7/2016 12:00:00 AM

GILLES FORGET

excellent service and very friendly staff, I most heartedly would recommend Fountain Tire.

11/5/2016 12:00:00 AM

ALINE DE CHEVIGNY

It would have been 5 stars if I had received my vehicle back sooner with my winter tires. As it was I needed to buy/order 2 more tires and they didn't look at my van until after the ordering time was passed. Therefore I didn't get my new tires until after I left for work.

11/5/2016 12:00:00 AM

GUY PARENT

Dan at the service desk is amazing. Always makes time for customers and somehow is able to fit you in his schedule and get the work done. Thanks to everyone at Fountain Tire in Timmins!

11/4/2016 12:00:00 AM

Anonymous

The expertise and friendly service at the Timmins branch always makes dealing with Fountain Tire a pleasure. They go out of their way to understand my needs and explain the best options for my car to ensure that I get exactly what I need. I always leave their store with a smile.

Response: We appreciate you taking the time to provide us with your experience here at Fountain Tire. Our staff takes pride in the job they do & try to ensure that all of our customers leave satisfied. We look forward to seeing you in the future!

11/4/2016 12:00:00 AM

Anonymous

THANK YOU Fountain Tire, I love my new tires. Now that I know the difference between the different types of tires I understand why it is so important to have quality winter tires.

Response: Our staff is always willing to take the extra time to ensure that our customers get exactly what they need & are more than happy to spend the time required to ensure this happens. Your business is greatly appreciated & we look forward to seeing you again!

11/3/2016 12:00:00 AM

Anonymous

Very good service.

Response: Thank you for taking the time to provide us with your experience here at Fountain Tire Timmins. We appreciate you taking the time & look forward to providing you with the service you have come to expect.

11/2/2016 12:00:00 AM

JASON ORR

Fast Friendly Service as always.

11/2/2016 12:00:00 AM

Anonymous

Brittany was her usual pleasant and knowledgeable self. Wayne

Response: Hi Wayne, Thanks for sharing your customer experience with us.

10/31/2016 12:00:00 AM

Anonymous

Fountain Tire offers the best service in Northern Ontario. They have extremely friendly and knowledgeable staff! Highly recommend you stop by and say hello to the gang!

Response: As a business owner makes me proud to see reviews like yours. We strive to ensure all customers like yourself leave here with the same satisfaction as you did. Looking forward in seeing you again thanks for business its greatly appreciated.

10/30/2016 12:00:00 AM

DEBBIE DUBANOW

They work until all the work is done no matter what time it is!!!!!

Response: Hi Debbie, Thanks for your review, Our staff is committed in delivering vehicles as promised, that said this time of presents its own challenges with seasonable change-over! : )

10/29/2016 12:00:00 AM

Anonymous

Fast service

10/27/2016 12:00:00 AM

KEVIN WATSON

I've been a regular customer for many years. The staff are fantastic and the service is second to none.

10/26/2016 12:00:00 AM

Anonymous

Staff were very pleasant. The wait to install new winter tires which were on rims was a bit long (almost four hours) but I understand it is a busy time of year.

10/24/2016 12:00:00 AM

RICHARD DESJARDINS

Very pleased with the prompt service. Arrived without an appointment and was greeted warmly and positively. Within 90 minutes i was on my way with four brand new top of the line tires. Thanks rsd

Response: Richard We greatly appreciate you taking the time to provide us with your feedback about your experience here. Customer satisfaction is very important to us. We look forward to providing you the same level of service in the future.

10/21/2016 12:00:00 AM

NANCY GENDRON

Excellent service

Response: Thanks Nancy, for choosing Fountain Tire. We appreciate you taking the time to provide us with feedback & look forward to seeing you again in the future.

10/20/2016 12:00:00 AM

Anonymous

Fast service

Response: Thank you for taking the time to complete our survey. Customer feedback is very important to us. We look forward to serving you in the future.

10/20/2016 12:00:00 AM

Anonymous

Good service

Response: Thank you for taking the time to complete our feedback survey. Your business is very important to us and we look forward to seeing you in the future.

10/18/2016 12:00:00 AM

DEREK DONOVAN

Good service, but a little more then I expected in terms of price.

Response: Thanks for choosing Fountain Tire & providing us with your feedback. This is important to us in order to better our service. In the future we will try to ensure that our staff communicates more effectively with our customers, in order to avoid this from happening again in the future. Thank you for helping us to improve ourselves.

10/17/2016 12:00:00 AM

RENEE BRIAND

the best shop in town. I wouldn't go anywhere else.

10/14/2016 12:00:00 AM

MANON LAPORTE

Excellent service!

10/6/2016 12:00:00 AM

Anonymous

Brittany was extremely helpful and the installation staff were very prompt and pleasant

10/5/2016 12:00:00 AM

Anonymous

Good service.

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