TIMMINS

6/15/2019 12:00:00 AM

RICHARD AUDETTE

Always a pleasure going in the business I can't help but leave there smiling. It's one of those places you say I could work here . Great atmosphere great people. KUDOS!!

6/6/2019 12:00:00 AM

Anonymous

Great Team work when everything is resolved

6/4/2019 12:00:00 AM

Anonymous

Great customer service and quick on repairing my tires

Response: Thanks for your review! Even though this time of year can be a challenge, we always do our best to get customers moving as timely as possible.

6/3/2019 12:00:00 AM

RICHARD AUDETTE

Its always a pleasure going in there service is awesome and their work is top shelf.

Response: Hi Richard, Thanks for always making us your first choice for you vehicle needs. We appreciate the repeat business and thanks for sharing your customer experience with us.

6/2/2019 12:00:00 AM

Anonymous

Awesome customer service, as always!

Response: Thanks for your insight, we greatly appreciate the information.

5/29/2019 12:00:00 AM

Anonymous

Very friendly staff and very good service.

5/29/2019 12:00:00 AM

Anonymous

Even tho had some Issues, we did our best to work together to solve our Issues, overall Service helped alot:)

5/22/2019 12:00:00 AM

MARIA FREGONESE

Awesome service

5/17/2019 12:00:00 AM

Anonymous

Extremely good personal service. Good value.

5/13/2019 12:00:00 AM

GEORGE & IRENE HOOKIMAW

very good service...thank you

4/25/2019 12:00:00 AM

JESSICA HOWARD

My car doesn't seem to be pulling anymore with the summers on the back. Thank you.

4/21/2019 12:00:00 AM

LISA BOIS

I have had great service from the first time I purchased tires at your location. The personal service and friendliness of the staff is the reason I keep coming back. Desiree and Dan are awesome to deal with and I am constantly recommending your location to friends and family. Thanks again for the great service!

Response: Hi Lisa, I truly appreciate you taking the time to share your customer experience and continuing to choose Fountain Tire Timmins. I must say we are so fortunate to have an amazing staff that delivers the best in customer service with a personal touch day in & day out. Thank you for your support!

4/18/2019 12:00:00 AM

JESSICA HOWARD

Last time they switched my winter tires for summer they punctured the tire and said it was us. Not impressed.

Response: Hi Jessica, I'm truly sorry you had this experience with us. Please allow me to apologize, I'd like to meet with you to discuss a resolution in this matter.

4/18/2019 12:00:00 AM

Anonymous

Thank you for the prompt and personal service.

4/7/2019 12:00:00 AM

GORDON JOHNS

very good service

Response: Hi Gordon, We truly appreciate your feedback during your last visit. Thank you for choosing Fountain Tire Timmins.

4/2/2019 12:00:00 AM

CAROL HALT

It was late in the day, but the service staff was very accommodating.

3/24/2019 12:00:00 AM

DEXTER WHEELER

Nice people and great service at Fountain Tire in Timmins.

3/21/2019 12:00:00 AM

KIM DORION

great service everytime!!!!!!!!!!!!!!

3/12/2019 12:00:00 AM

STEVE LACROIX

Halfway in a road-trip between Hearst and Sudbury with my family, I had some weird noise I needed looked-at before continuing on Hwy 144. Just before closing time, a few garages turned-me away. FOUNTAIN TIRE (TIMMINS) took us-in, had a look, fixed the problem and sent us on our way. I can't thank them enough! Otherwise, we would have had to sleep in Timmins, and it wasn't a good option for our itinerary. Thanks to everyone at FOUNTAIN TIRE (TIMMINS)!!!

Response: Hi Steve, Thanks for sharing your experience with us, our associates understand the importance of taking care of our customers. We hope your travels went well, next time your driving through Timmins stop in and say hello. Sincerely,

2/16/2019 12:00:00 AM

DEBBIE & ANTHONY DUBANOW

Anytime I go there the work is done immediately!!! And they have a heart of gold!!! Every single person who works there!!! Wouldn’t trust my van with anyone else!!!! Thank you so much for today!!!

2/12/2019 12:00:00 AM

Anonymous

Great customer service every time I visit.

Response: We appreciate you letting us know how we did during your last visit. Thank you for continuing to choose Fountain Tire Timmins!

2/12/2019 12:00:00 AM

Anonymous

Thanks Luc! Fantastic service as usual.

1/22/2019 12:00:00 AM

JOEY TREMBLAY

Booked an appointment for an oil change and on my way to timmins had issues with the truck they had no problem fixing issue , and they advised me right away that a seal was broken and to get it fixed under warranty. Thank god for a repair shop that takes pride in there work never had any issues here at all and will always return.

Response: Thank you Joey for taking time to provide your feedback. I am happy to hear that our service met your expectations and we look forward to seeing you again in the future.

12/18/2018 12:00:00 AM

GEORGE & IRENE HOOKIMAW

extremely polite staff to make you feel welcome...

Response: Hi George & Irene, Thanks for providing us with your kind thoughts and how you felt during your purchase with us. We are very fortunate to have the best associates in Timmins that strive to ensure customer service excellence. Meegwetch,

12/6/2018 12:00:00 AM

KIM RIEL

Very friendly staff. Never a long wait to receive service . Honest and reliable work.

Response: Hi Kim, Thanks for letting us know how we performed while doing business with us. We absolutely appreciate all feed back to ensure we continue build and improve on our customer experience. Thanks for choosing Fountain Tire Timmins.

11/25/2018 12:00:00 AM

MARIA FREGONESE

Excellent work, I can always depend on those guys

11/21/2018 12:00:00 AM

DEBBIE KOLLI

Always get great service! Thank You!

11/10/2018 12:00:00 AM

Anonymous

Very good customer service, Leif helped me out really good, explained in details on diff style of winter tires

11/5/2018 12:00:00 AM

MANON LAPORTE

I always receive excellent service at Fountain Tire. Thanks,

11/4/2018 12:00:00 AM

NANCY & BRUNO GENDRON

Fast & wonderful service

11/3/2018 12:00:00 AM

TANYA FROST

Thanks so much for the great service, above and beyond. Right down to having the rebate ready for me to mail. I’ll be back!

11/1/2018 12:00:00 AM

DEBBIE & ANTHONY DUBANOW

Always excellent service and there to help!!!!

10/24/2018 12:00:00 AM

MELANIE JORDAN

As always, awesome customer service from Desiree !

10/24/2018 12:00:00 AM

LUIS VELASQUEZ

Excellent service and customer care.

10/1/2018 12:00:00 AM

RYAN JONES

Fountain Tire has great products and a friendly sales team. Management is very approachable and the waiting facility is the nicest I've seen.

Response: Hi Ryan, We appreciate you taking the time to provide us with your feedback, we are committed that all our customers receive the highest level of service possible. It makes us proud to know that we have met your expectations. We look forward to seeing you again in the future. Sincerely,

9/26/2018 12:00:00 AM

SAMYRA BATISE

always great service :)

9/22/2018 12:00:00 AM

TODD HEATH

The people who work at fountain tire Timmins are very professional and helpful.

9/18/2018 12:00:00 AM

TYLER DASTI

Amazing service, great staff

9/6/2018 12:00:00 AM

NOELLA BEAUVAIS

Great service!

8/24/2018 12:00:00 AM

MAGAN BLOUIN

Service was great, above and beyond. Offered me a ride even though the wait time was only 30 minutes.

8/13/2018 12:00:00 AM

MARC LAPALME

Great service as always! Keep it up guys!

8/9/2018 12:00:00 AM

Anonymous

Amazingly fast service.

7/26/2018 12:00:00 AM

DEBBIE & ANTHONY DUBANOW

Honest and to the point!! But just couldn’t afford what had to be done to fix my vehicle !!

7/11/2018 12:00:00 AM

Anonymous

Amazing customer service! every time!

7/7/2018 12:00:00 AM

Anonymous

Survice was good but my product is still defective

Response: Hi, As our customers expect, we also expect when you have paid for a service for a repair. You leave hear with the confidence it has been done as expected. I urge you please to give me a call or come by to see me to further discuss so you can rectify the issue with the repair. Sincerly

7/6/2018 12:00:00 AM

Anonymous

EXCELLENT SERVICE, KNOWLEGE ON THEIR TIRES

Response: I would personally like to thank you for your review. We are fortunate to have very experienced counter associates with over a 100 years of combined experience. Thank you for choosing Fountain Tire Timmins!

6/14/2018 12:00:00 AM

LISE DERASP

Thank you so much foryour awesome service...big thank you to Luc Belec ...

Response: Hi Lise, Thanks for providing feedback on your customer experience with us its truly appreciated.

6/13/2018 12:00:00 AM

AUSTIN PLOUFFE

Fantastic customer service and excellent turn around times. Fountain Tire is the place to go!

6/7/2018 12:00:00 AM

DEBBIE & ANTHONY DUBANOW

Thank god for you guys my van broke down and everywhere we phoned couldn’t take us for a week to two weeks you guys had my van fixed the next day!!!! Thank you thank you!!!!!!

6/6/2018 12:00:00 AM

HANNU HIETALAHTI

I just came in for a tire rebalance.

6/5/2018 12:00:00 AM

BRYAN & MANON NEELEY

Always the best service at Fountain Tire!

5/27/2018 12:00:00 AM

DIANE LEE

Thank you for your service with a smile. The atmosphere was pleasant.

Response: Hi Diane, Thanks for your review with appreciate the customer feedback. Looking forward in seeing you again in the future.

5/17/2018 12:00:00 AM

DEBBIE DUBANOW

Always good service. Had a flat on a Saturday just had my tires done and they fixed me up right away!!!!

5/12/2018 12:00:00 AM

Anonymous

We were incredibly impressed and satisfied beyond expectation with the courteous & professional service we received from Fountain Tire and their amazing team! When you first walk into their establishment, its bright and clean and you are greeted with a smile. Desiree was extremely efficient and helpful. They have a great vibe going on there. They also stand by their products and warranties and did everything possible to resolve our tire issues with a great outcome. Furthermore, you couldn't ask for a more friendly and dependable shuttle driver who promptly drove me back and forth to the store. Thanks Gary! We look forward to doing more business with this reputable company in the future, as the customer service we received was outstanding Thank-you Phil and Tracy...and staff!

5/11/2018 12:00:00 AM

PAUL MARCON

I am very impressed with your service and with the positive culture of your business. I was stranded and your personnel made me feel like a valued customer.

4/28/2018 12:00:00 AM

DEXTER WHEELER

Excellent service and very hospitable customer service representatives

4/25/2018 12:00:00 AM

JEFF CRAWFORD

Always a good job done by Luc.

4/10/2018 12:00:00 AM

Anonymous

Got my new summer tires installed April 9. Service was quick. Even quickly washed my car for me. Will definitely come again! Des was great.

3/20/2018 12:00:00 AM

Anonymous

Prompt service.

Response: Thank you for choosing Fountain Tire Timmins and taking the time to give us your opinion on the service we provided. We look forward to continuing to provide the same level of service in the future that you received.

3/1/2018 12:00:00 AM

DARREN & ANN FASCIANO

Emergency repair work accommodated immediately. Always received with kind and friendly service!

2/16/2018 12:00:00 AM

Anonymous

Consistently awesome! Always exceptional customer service, super quick with their work and always accommodating!

1/20/2018 12:00:00 AM

DEBBIE DUBANOW

Love these guys they are very helpful and know their stuff!!

Response: Hi Debbie, Thanks for sharing your experience with us. I'm very happy to hear how much you enjoy dealing with us at FTT. We greatly appreciate your continued support, thanks for making us your automotive shop of choice.

12/16/2017 12:00:00 AM

RENEE BRETON

Dealt with Roger rozon he's great ..perfect people skills..always looking to make a customer happy..awesome person to deal with as I see him at our work sight. Desiree is who I see at the counter and she's very happy and very nice always helping out..doenst take long to talk to somebody...vert polite work force!

Response: Hi Renee, Thanks for your kind words in regards our associates, makes proud to see the level of dedication and appreciation they put in to every single one of our customers.

11/28/2017 12:00:00 AM

RENEE BRETON

The people are great service is great ..on the other hand sending online emails for quotes didn't hear anything back for 2 weeks so I called ..but other then that it's great!

Response: Hi Renee, Thanks for choosing FTT for your winter tire purchase. I'm disappointed that we did not get back to you in a timely manner in regards to your email request, I'll be reviewing our process with our associates to ensure this doesn't happen again.

11/26/2017 12:00:00 AM

Anonymous

Happy to have worked through some confusion alignment issues with my 06' xc 90. Having solved the chassis / faulty control arm issues its all in the green now.

11/24/2017 12:00:00 AM

JAKE ELSTONE

Amazing service every time I go there. Friendly staff makes for a great experience.

Response: Hi Jake, Thanks for sharing your experience with us, its nice to see you time and time again! Thanks for making FTT your choice!

11/23/2017 12:00:00 AM

JASON CLOUTIER

Des is 110% committed to service with a nice smile and a very refreshing individual with an awesome personality. The person that was always answering the phone (Kelly) is very committed to getting what you need very quickly and overall the back office shop guys are SUPER amazing!!!!! I hope that you share this will the entire TEAM!!! Best SERVICE EVER !!! Thank you as always to everyone.

11/16/2017 12:00:00 AM

Anonymous

we appreciated having our tires changed so quickly. Once we return, the mechanic advised us on the conditions of our tires and suggested that we anticipate having to purchase new tires for the summer. Thank you for a great job.

Response: Thank you for sharing your customer experience with us, we truly appreciate the feedback. We understand the significance of any vehicle expense and want to ensure our customers are informed in advance either for tires or mechanical work. Thanks for Choosing Fountain Tire Timmins

11/13/2017 12:00:00 AM

Anonymous

excellent service

11/12/2017 12:00:00 AM

JEFF CRAWFORD

Great service. Luc has always stepped up to make sure I get what i need.

11/7/2017 12:00:00 AM

Anonymous

Staff is very friendly, courteous and work was done quickly.

Response: Thanks for sharing your experience with us its greatly appreciated.

10/29/2017 12:00:00 AM

Anonymous

i was very pleased with the service i received from your staff at Fountain Tire The staff is really friendly and curtious.

10/27/2017 12:00:00 AM

MANON LAPORTE

Excellent service as usual!

10/26/2017 12:00:00 AM

BRYAN & MANON NEELEY

We always receive EXCELLENT service here at Fountain Tire. Thank you!

Response: Manon, Thank you for sharing your customer experience with us. We appreciate the feedback, I'm happy hear to our associates deliver the level of service our customers deserve, thanks for choosing Fountain Tire Timmins.

10/23/2017 12:00:00 AM

RICHARD DESJARDINS

I brought my 06' Volvo xc90 on sept 11 2017 for an alignment for the second time. Before I drove the truck I noted that the front wheels looked cambered out excessively. This was discussed with Dan and the technician involved. I was assured that the numbers where negative and my perception must be an optical illusion. October 10th I returned having traveled little over 200km my outer edge on both front tires are getting shredded. I agreed that the values on the paper say OK but that's not what is outside on the truck. Sitting on pavement off the machine is not right. If you put a level on the non bulged leading edge of the tire its a 1/4 outwards. Truck was put back on a different alignment rack and returned similar numbers. Its out of spec and I've been told nothing further can be adjusted. I put my winter tires on truck the next day and they are getting shredded. It also shrieks loudly with any type of sharp cornering or u turn. You can feek the tires fighting When I asked about replacing the tires no special consideration was offered other than standard sale prices. The truck is not new, it has a lot of mileage I know this. The alignment issue is not acceptable . The truck also drifts left harshly when applying brakes at highway speed. ( this was the original reason for bringing it in, it wasn't wearing its tires either ) I've just returned from a 1500 km road trip and lost even more outter tread. Is it a subframe bushing issue, bent component broken link, who knows ? In fairness Dan has been reasonable and accommodating but I am not happy with the multiple visits yielding same results. I been told to bring it elsewhere by a mechanic. In my gut I feel Fountain tire should make this right, tires and all.

Response: Hi Richard, I can appreciate your frustration with your Volvo at this time, I'd encourage you to come by and meet with Dan and myself to discuss further corrective measure's.

10/17/2017 12:00:00 AM

NOELLA BEAUVAIS

Great service

10/4/2017 12:00:00 AM

DONALD JOHNSON

Prompt polite professional

Response: Donald, Thanks for sharing your customer experience with us , look forward in seeing you again!

9/26/2017 12:00:00 AM

Anonymous

Desiree was her typical charming, knowledgeable self. Work done quickly and professionally. W

9/24/2017 12:00:00 AM

LORRAINE DESORMIERS

Awesome job they were closed on Saturday September 23 for inventory but because I was from out town they fit me in to change my new tires really appreciate that thanks again

9/24/2017 12:00:00 AM

MARC LAPALME

Always great service! Thanks guys!

Response: Hi Marc, Thanks for your positive review its always great seeing you. We appreciate your continued support.

9/21/2017 12:00:00 AM

NOELLA BEAUVAIS

Great service!

8/30/2017 12:00:00 AM

Anonymous

Leif is great and so is the coffee

8/12/2017 12:00:00 AM

NOELLA BEAUVAIS

Great service; best all around!!

Response: Noella, Merci de partager votre expérience avec Fountain Tire, nous apprécions vraiment vos commentaires. J'aimerais vous remercier personnellement d'avoir choisi Fountain Tire pour tous vos besoins automobiles.

8/7/2017 12:00:00 AM

Anonymous

Thank You for your help with our tire. Your customer service was greatly appreciated. I will recommend you to all my friends.

Response: Hi, Thanks for sharing your customer experience with us.

8/2/2017 12:00:00 AM

Anonymous

Fair, knowledgeable, reasonable, and diligent. I am extremely satisfied with my Fountain Tire experience.

6/21/2017 12:00:00 AM

MIKE COURVILLE

Great service all around

6/13/2017 12:00:00 AM

GLEN SKEOCH

Awesome Awesome service, the service was second to none. Thanks Team Fountain Tire !!!

6/1/2017 12:00:00 AM

MARK SLOAN

Had tires changed from winter to summer and they let me know how long it was going to be. They lived up to the time.

5/24/2017 12:00:00 AM

MARIA FREGONESE

Great service, tires are top notch.

5/23/2017 12:00:00 AM

SUZANNE NAVEAU

The associate was very helpful and did everything he could for us. Even change or defective tire and put the spare tire on for us at no coast until our new tire came in.

Response: Thanks Suzanne, I'm very happy to see our associates taking care of customer need first!

5/18/2017 12:00:00 AM

DAVID BLANCHARD

Very good service and helpful staff.

5/18/2017 12:00:00 AM

MANON LAPORTE

Excellent service as usual!

5/17/2017 12:00:00 AM

Anonymous

Always friendly and courteous service.

5/17/2017 12:00:00 AM

DAVE MCRAE

Great service as always. Thanks Des!!

5/16/2017 12:00:00 AM

SUE KOZLOWSKYJ

Great customer service

Response: Sue...Thank you for taking the time to let us know how we did. We look forward to providing you with the same level of service in the future!

5/13/2017 12:00:00 AM

MARISSA DUBOIS

Amazing staff and service!

5/4/2017 12:00:00 AM

CLAUDE DIONNE

Leif provided very good service and was able to save me nearly $100.00 from the original estimate Good work

4/29/2017 12:00:00 AM

DEBBIE DUBANOW

Always satisfied!!! One great bunch of people who work there!!!!!!!

4/26/2017 12:00:00 AM

CLARKE ELSTON

Great work guys. Except when I picked up my atv rims, was missing one plastic centre cap.

4/12/2017 12:00:00 AM

Anonymous

Service is always good, just that this time noticed that my front end got swiped by something with white paint the, front left all scratched up. Not your fault I know just new car now looks like garbage.

4/12/2017 12:00:00 AM

Anonymous

I always get GREAT, QUICK, FRIENDLY service at Fountain Tire in Timmins:)

4/6/2017 12:00:00 AM

ROY BOUGHNER

very fast delivery and instillation

Response: Hi Roy, I'd personally thank you for your review, glad to see we are meeting your expectations. Your insight is very much appreciated.

3/21/2017 12:00:00 AM

YVES & GEETA(ROOKMATIE) BLOUIN

Great staff and service.

Response: Hi Yves & Geeta Thanks for your customer feedback, we are committed to delivery the level of service all customer expect from Fountain Tire.

3/2/2017 12:00:00 AM

GEORGE HOOKIMAW

welcoming crowd...excellent people

1/31/2017 12:00:00 AM

MANON LAPORTE

Excellent service.

1/23/2017 12:00:00 AM

NOELLA BEAUVAIS

Great staff and service

Response: Salut Noella, Merci pour vos commentaires basés sur votre expérience avec nous, nous apprécions votre fidélité!

1/19/2017 12:00:00 AM

Anonymous

Amazing staff, amazing service

Response: Thanks for your review, we are very proud of our people and the level of customer service they deliver for all customers. Thanks for your business its greatly appreciated!

1/14/2017 12:00:00 AM

NOELLA BEAUVAIS

Great service! Great staff! Appreciate the service and the honesty!

1/8/2017 12:00:00 AM

HANNU HIETALAHTI

I was told how long I was going to have to wait, and I was pleasantly surprised that with the amount of manpower at the shop on a Saturday they were pretty accurate. As a matter of fact I think they were about 15 minutes ahead of schedule. Dan Roy was very courteous and helpful. Thanks, I will return for future tires and service. Hannu

Response: Hi Hannu, Thanks for your continued support we truly appreciate your business.

1/6/2017 12:00:00 AM

YVES & GEETA(ROOKMATIE) BLOUIN

They accommodated us at even though it was the end of the day. Very courteous and helpful.

Response: Thanks for your kind review, we are always committed in going the extra mile to ensure all of our customer expectations are met no matter of the time of day they require our assistance!

12/29/2016 12:00:00 AM

RENEE BRIAND

fountain is the bomb!

12/20/2016 12:00:00 AM

MANON LAPORTE

Excellent service and friendly staff!

Response: Manon, Its always great to see you, we would like to thank you for your continued business. All the best to you and your family during the holiday season!

12/18/2016 12:00:00 AM

Anonymous

Awesome service! They even brought in a mechanic on a Saturday just for me!

12/17/2016 12:00:00 AM

WAYNE HARJU

Competitive quote, and awesome service would use Fountain tire again.

12/12/2016 12:00:00 AM

ASHLEY CLIFFORD

very polite staff . answered my questions fast and was flexible with my schedule.

12/10/2016 12:00:00 AM

MONIQUE MACQUARRIE

I was very pleased with Britney's service & follow up.

12/7/2016 12:00:00 AM

Anonymous

Great service

Response: Thanks for making FTT your automotive shop of choice and providing your feedback on your last visit.

12/6/2016 12:00:00 AM

DARREN DUBANOW

Great service and friendly staff I felt like I was at home

12/1/2016 12:00:00 AM

Anonymous

Great Price and service.

12/1/2016 12:00:00 AM

Anonymous

Great service and great prices.

11/24/2016 12:00:00 AM

NATALIE ROCHELEAU

The staff at Fountain Tire here in Timmins are very helpful and I've had a positive experience dealing with everyone, especially Brittany (Victoria). She, along with the other employees are very respectful, professional and I felt an overall sense of great customer service.

Response: Hi Natalie, Thanks for the very positive review your feedback is valuable to us as we're committed in providing the highest level of customer service. Thanks for choosing Fountain Tire Timmins! : )

11/24/2016 12:00:00 AM

KIM BARTON

The mechanic who did my brake inspection was very good at his job! Knew exactly what the issue was with my truck, and was extremely courteous in dealing with my concerns.

11/20/2016 12:00:00 AM

KEVIN GOHEEN

very busy the day I was there but all in all good service at a good price thank you

Response: Hi Kevin, I appreciate your feedback, even through the winter rush we always try our best to have our in and out as quickly as possible. We appreciate your business hope to see you again in the future.

11/20/2016 12:00:00 AM

MELANIE JORDAN

Desiree was very helpful and friendly ! Great service 👍😊

Response: Hi Melanie, Thanks for sharing your thoughts on the level of service provided by FT Timmins and our staff. Looking forward in seeing you again in the future.

11/20/2016 12:00:00 AM

Anonymous

Impeccable service, even without an appointment!

11/19/2016 12:00:00 AM

AL GRENIER

Great service all around

Response: Hi Al, At FT Timmins our customers feedback is important to us, it ensures we continue our commitment in delivering the highest level of service expected by people like you.

11/18/2016 12:00:00 AM

CAROL HALT

Carol's winter tires were removed last spring and wrapped in storage bags. They were brought home and stored for the summer. This week, I dropped off the tires, still wrapped, as we were purchasing new Salen studded tires for her Mazda. The Dunlap winter tires were removed and the new tires were mounted onto the old rims. Carol picked up her vehicle and looked at the tires, then asked if we had purchased used tires. The rims looked so deteriorated that I myself wasn't sure that they were the original rims. Brittany later confirmed that they were. The winter tires had been removed and wrapped, still covered with sand, salt, and dirt. Apparently, this has caused the rims to look worn and rusted. I should have checked the tires in the Spring, removed them from the bags before storing, and visually inspected them before allowing the new tires to be mounted onto the old rims. Lesson learned. We have dealt with Fountain and Royal for years and this was the first disappointing experience we have had. John Bohdanec

Response: Hi John, I appreciate your frustration in regards to the current condition of your winter wheels. We strive to ensure that all our customer are satisfied with products & and services we promote and sell. Brittany has come up with a couple of options to remedy your dis-satisfaction I urge you or Carol to come and meet with us so we can go over the options we have.

11/16/2016 12:00:00 AM

KEVIN MAWDSLEY

I went in looking for new winter tires for my vehicle. The staff was bar none the best. The rep presented several options for winter tires and described which tires several of his co-workers were choosing. After a little research online, I went with the Salun tires as suggested by the rep. Fountain tire even went above & beyond to facilitate mounting the tires on my car.

11/15/2016 12:00:00 AM

Anonymous

Very good service.

Response: We appreciate you choosing Fountain Tire Timmins & taking the time to provide us with feedback. We strive to continually improve our customer service. We look forward to serving you again in the future.

11/12/2016 12:00:00 AM

Anonymous

Excellent customer service and work done. Friendly and knowledgable staff. Satisfied customer :)

11/11/2016 12:00:00 AM

SUE KOZLOWSKYJ

Excellent customer service.

Response: Sue thanks for taking the time to provide us with your experience here. As owners, we are proud to know that we are providing excellent customer service. We look forward to seeing you in the future!

11/10/2016 12:00:00 AM

PETER LANDRY

Great service, great prices. Keep up the great work👍!

11/9/2016 12:00:00 AM

Anonymous

Excellent price for winter studded tires. Very pleased. Quick and friendly service.

Response: Thank you for taking the time to let us know about your experience at Fountain Tire. Customer satisfaction is very important to us & we are happy to hear that you were pleased with the service you received. We look forward to providing you with the same quality service in the future.

11/7/2016 12:00:00 AM

GILLES FORGET

excellent service and very friendly staff, I most heartedly would recommend Fountain Tire.

11/5/2016 12:00:00 AM

GUY PARENT

Dan at the service desk is amazing. Always makes time for customers and somehow is able to fit you in his schedule and get the work done. Thanks to everyone at Fountain Tire in Timmins!

11/5/2016 12:00:00 AM

ALINE DE CHEVIGNY

It would have been 5 stars if I had received my vehicle back sooner with my winter tires. As it was I needed to buy/order 2 more tires and they didn't look at my van until after the ordering time was passed. Therefore I didn't get my new tires until after I left for work.

11/4/2016 12:00:00 AM

Anonymous

THANK YOU Fountain Tire, I love my new tires. Now that I know the difference between the different types of tires I understand why it is so important to have quality winter tires.

Response: Our staff is always willing to take the extra time to ensure that our customers get exactly what they need & are more than happy to spend the time required to ensure this happens. Your business is greatly appreciated & we look forward to seeing you again!

11/4/2016 12:00:00 AM

Anonymous

The expertise and friendly service at the Timmins branch always makes dealing with Fountain Tire a pleasure. They go out of their way to understand my needs and explain the best options for my car to ensure that I get exactly what I need. I always leave their store with a smile.

Response: We appreciate you taking the time to provide us with your experience here at Fountain Tire. Our staff takes pride in the job they do & try to ensure that all of our customers leave satisfied. We look forward to seeing you in the future!

11/3/2016 12:00:00 AM

Anonymous

Very good service.

Response: Thank you for taking the time to provide us with your experience here at Fountain Tire Timmins. We appreciate you taking the time & look forward to providing you with the service you have come to expect.

11/2/2016 12:00:00 AM

Anonymous

Brittany was her usual pleasant and knowledgeable self. Wayne

Response: Hi Wayne, Thanks for sharing your customer experience with us.

11/2/2016 12:00:00 AM

JASON ORR

Fast Friendly Service as always.

10/31/2016 12:00:00 AM

Anonymous

Fountain Tire offers the best service in Northern Ontario. They have extremely friendly and knowledgeable staff! Highly recommend you stop by and say hello to the gang!

Response: As a business owner makes me proud to see reviews like yours. We strive to ensure all customers like yourself leave here with the same satisfaction as you did. Looking forward in seeing you again thanks for business its greatly appreciated.

10/30/2016 12:00:00 AM

DEBBIE DUBANOW

They work until all the work is done no matter what time it is!!!!!

Response: Hi Debbie, Thanks for your review, Our staff is committed in delivering vehicles as promised, that said this time of presents its own challenges with seasonable change-over! : )

10/29/2016 12:00:00 AM

Anonymous

Fast service

10/27/2016 12:00:00 AM

KEVIN WATSON

I've been a regular customer for many years. The staff are fantastic and the service is second to none.

10/26/2016 12:00:00 AM

Anonymous

Staff were very pleasant. The wait to install new winter tires which were on rims was a bit long (almost four hours) but I understand it is a busy time of year.

10/24/2016 12:00:00 AM

RICHARD DESJARDINS

Very pleased with the prompt service. Arrived without an appointment and was greeted warmly and positively. Within 90 minutes i was on my way with four brand new top of the line tires. Thanks rsd

Response: Richard We greatly appreciate you taking the time to provide us with your feedback about your experience here. Customer satisfaction is very important to us. We look forward to providing you the same level of service in the future.

10/21/2016 12:00:00 AM

NANCY GENDRON

Excellent service

Response: Thanks Nancy, for choosing Fountain Tire. We appreciate you taking the time to provide us with feedback & look forward to seeing you again in the future.

10/20/2016 12:00:00 AM

Anonymous

Good service

Response: Thank you for taking the time to complete our feedback survey. Your business is very important to us and we look forward to seeing you in the future.

10/20/2016 12:00:00 AM

Anonymous

Fast service

Response: Thank you for taking the time to complete our survey. Customer feedback is very important to us. We look forward to serving you in the future.

10/18/2016 12:00:00 AM

DEREK DONOVAN

Good service, but a little more then I expected in terms of price.

Response: Thanks for choosing Fountain Tire & providing us with your feedback. This is important to us in order to better our service. In the future we will try to ensure that our staff communicates more effectively with our customers, in order to avoid this from happening again in the future. Thank you for helping us to improve ourselves.

10/17/2016 12:00:00 AM

RENEE BRIAND

the best shop in town. I wouldn't go anywhere else.

10/14/2016 12:00:00 AM

MANON LAPORTE

Excellent service!

10/6/2016 12:00:00 AM

Anonymous

Brittany was extremely helpful and the installation staff were very prompt and pleasant

10/5/2016 12:00:00 AM

Anonymous

Serivce was excellent and friendly staff were very accomidating.

Response: Thanks for taking the time in letting us know how your customer experience was with us. We look forward in seeing you again in the future.

10/5/2016 12:00:00 AM

Anonymous

Good service.

10/4/2016 12:00:00 AM

DONALD JOHNSON

Nice people excellent waiting area with coffee if wanted local paper and tv

Response: Hi Donald, Thanks for your review our goal to have every customer leave as satisfied as you did!

9/27/2016 12:00:00 AM

JEAN & BOB DEMERS

Fantastic service! Desiree went above and beyond. She offered to have my SUV picked up at the dealership after warranty work was done. She never made me feel like an inconvenience when I had to reschedule my appointment 2 times. I would highly recommend Fountain Tire.

9/26/2016 12:00:00 AM

Anonymous

Nothing but good things to say about Fountain Tire Timmins and its staff. Friendly, helpful and courteous!

9/25/2016 12:00:00 AM

DAVE MAHAFFY

my vehicle was looked at right away, and my problem was fixed right then and there, no appointment. thanks fountain tire team.

9/13/2016 12:00:00 AM

NOELLA TURGEON

Great service! Thank you! Great customer service from everybody especially Leaf! Very satisfied customer!

Response: Thanks Noella for taking the time to provide us feedback. We look forward to seeing you again in the future.

9/5/2016 12:00:00 AM

CAROL HALT

The service representatives were very accommodating and ensured that we received a product that we would be happy with.

Response: Hi Carol, Thanks for your review, we sincerely appreciate your valuable feedback on your experience with us. Looking forward in seeing you again in the future.

9/3/2016 12:00:00 AM

KRISTI COUTURE

Excellent, friendly service at Fountain Tire! I would highly recommend this store and location!

Response: Hi Kristi, Thank you for your positive comments, we take pride in delivering the best possible experience, while your vehicle is being serviced. We appreciate your continued support of our location.

8/19/2016 12:00:00 AM

KATHY COOK

Desiree was fantastic great customer service also the blonde guy from office was great asked if I would like water or coffee they service people were quick got job done quick

Response: Hi Kathy, Thanks for your review your feedback is really appreciated, looking forward in seeing you again........yours truly the blonde guy from the office ; )

8/18/2016 12:00:00 AM

MARC LAPALME

Love the crew at Fountain Tire Timmins I have all my auto work done there!

Response: Thanks Marc, Always good see you we greatly appreciate your continued support, as business owner I'm very proud of our staff that continually receive feedback just like yours. Once again Thanks!

8/5/2016 12:00:00 AM

MANON LAPORTE

Excellent customer service : )

7/30/2016 12:00:00 AM

MARC LAPALME

Love the staff at Fountain in Timmins! They know what service is about!!

7/27/2016 12:00:00 AM

Anonymous

It was a very good experience. The people working there were very helpful and professional

7/25/2016 12:00:00 AM

Anonymous

Excellent Service

7/22/2016 12:00:00 AM

Anonymous

I work for a company that you provide a service for. I went in and to buy tires for my personal vehicial because I was told that I would get a discount. I got a price for the tires. At the same time Canadian tire had the same sale going on for the same tires. When I got a price it was the same as what I was given from you guys. When I ask nothing was done about it. I was alittle disappointed with that. I still bought the tires from you because I did want to deal with kids at the other store. But I am telling people about my story.

7/19/2016 12:00:00 AM

Anonymous

Recommended to all, was treated with respect, work was done very timely.

Response: We truly appreciate your review, we strive to ensure every single one of our customers leaves as satisfied as yourself. Thanks for choosing Fountain Tire Timmins!

7/7/2016 12:00:00 AM

TINA LACHANCE

I was pleasantly served...Thank you

7/6/2016 12:00:00 AM

Anonymous

Good and quick service

Response: Thanks for your review, We always do our best to ensure our customers are taken care of as promptly as possible, while providing a high level of service.

7/2/2016 12:00:00 AM

DAN DUFOUR

i picked up my tire and was going to drive home on my spare and install the tire once at home, Chris asked me if i wanted him to install it on my truck right away. Which he did I took my spare and put it in the box of my truck but Jessy said he could put it back in the spare tire location under my truck Great service save me a bit of work at home I forget the name of the front counter staff but she was very friendly and helpful Tkss dan

Response: Dan thanks for your review, As an owner I'm very pleased to hear that all of our staff including our service personnel are committed to the level of service our customer deserve.

7/1/2016 12:00:00 AM

Anonymous

keep up the good work

Response: We Appreciate letting us know we delivered the level of service we set for each of our customers.

6/21/2016 12:00:00 AM

MATHEW (MASH) PECORE

Great friendly people at the counter. Fast friendly service just like McDonalds!

6/13/2016 12:00:00 AM

MANON LAPORTE

Excellent service!

Response: Hi Manon, Once again thanks again for your feedback, we appreciate your repeat business and are committed to continue to deliver the level of service all our customers expect and deserve.

6/10/2016 12:00:00 AM

Anonymous

Excellent service. Great understanding of my concerns by the staff.

Response: Thanks for your feedback, we're looking forward in seeing you again in future.

5/31/2016 12:00:00 AM

MARK SLOAN

Brittany was friendy at the counter and offered water and coffee. She also advised me as to where I was was for getting the work completed.

5/31/2016 12:00:00 AM

Anonymous

Service rep was prompt and pleasant.

5/28/2016 12:00:00 AM

MARC LAPALME

Love the service! Great job guys!

Response: Hi Marc, Thanks for your very kind review, it was great seeing you again. We are committed in delivering the same level of service to all our customer, thanks for your continued support.

5/23/2016 12:00:00 AM

Anonymous

I serviced my truck by appointment and the service was well done. Although, I had an appointment, I waited nearly 7 hours for my truck to be ready. The wait time is a little ridiculous. The receptionist said 2-3 hours and would call when it was ready for pickup. After 6 hours, I called myself and asked if it was ready...

5/19/2016 12:00:00 AM

Anonymous

Fountain Tire Timmins is a great branch to deal with they are extremely friendly and knowledgeable.

Response: Thank you for taking the time to provide us with your feedback. We look forward to serving your tire & automotive needs in the future.

5/18/2016 12:00:00 AM

SUE KOZLOWSKYJ

Great customer service

Response: Hi Sue, I'd like to personally thank you for letting us know how your experience with us went. Thank for coming back to us for all your vehicle needs.

5/18/2016 12:00:00 AM

TERRI GUNNER

It took 1.5 hours to do a simple check of my front end alignment, when i was told to come in right away. Nothing was wrong with the alignment, but I was charged $45 dollars to do an inspection. when it is free everywhere else in Timmins. I will NOT be returning to Fountrain Tire againn.

Response: Hi Terri, I can appreciate your level of frustration and would like to take this opportunity to discuss your experience with us. I'd like to invite you to come in and let me know where want wrong during your visit. We continually strive to improve our service & I believe you would be able to provide some valuable input.

5/16/2016 12:00:00 AM

MARIO PITTUI

Great service provided great ladies working the front counter. Great price on set of 4 tires. Thanks Fountain Tire.

Response: Hi Mario, Thank you for your feedback with the experience shared with us, we are fortunate to an experienced staff that understands the value of taking of customers.

5/15/2016 12:00:00 AM

DEBBIE DUBANOW

Excellent customer service and job was done quickly and had my van back within an hour!!!!!! Thank you!!!!

Response: Hi Debbie, We're grateful for your comments and feed back on your experience with us! Glad to here we were able to accommodate your work on promptly, this time of year is challenging with the spring changeover however we always do our best to exceed our customers expectations.

5/14/2016 12:00:00 AM

Anonymous

Great tire company , They provided excellent service to replace a tire under warranty and get me back on the road. Would recommend trying them first for sure. Thanks Again

Response: Thanks for your comments and feed back on your experience with us! I always encourage our staff to go the extra mile for our customers, I'm very happy to hear they did!

5/11/2016 12:00:00 AM

JASON ORR

Great service, and fast turn around. Thank you guys and gals, will be returning in the future.

Response: Jason...Thank you for taking the time to provide your feedback. We look forward to serving you for years to come.

5/6/2016 12:00:00 AM

Anonymous

Thank you for the great service.

Response: Thank you for sharing your experience with us, your feedback is important to ensure we continue delivering services above and beyond our customers expectations.

5/1/2016 12:00:00 AM

RON KILBY

Excellent service, Brittany and staff went out of there way to make sure that my vehicle was done to my satisfaction. Thanks

Response: Hi Ron, I appreciate letting us know about your experience with our location. We always strive to go the extra mile to ensure our customer needs are always met.

4/29/2016 12:00:00 AM

KRISTI COUTURE

Awesome service!

Response: Hi Kristi, Thanks for your feedback looking forward seeing you again, we appreciate your business and support!

4/28/2016 12:00:00 AM

MARISSA DUBOIS

Amazing service! The staff even stayed late to get the job done. Thanks Phil and Tracy!

Response: Hi Merissa, Thanks for your valued feedback, looking forward in seeing you again.

4/27/2016 12:00:00 AM

RON CHARETTE

Lets face it , When a person has a vehicle breakdown it can be stressful,especialy when one isn't mechanicaly inclined Dan is a chip of the block,he's thoughtful in his answers and promptly gets you answers once the problem i investigated . His pricing is fair and timely and the boys in the shop did fantastic work . Thank you Fountain Tire and thank you Dan ....

Response: Hi Ron, We greatly appreciate you taking the time to letting us know your customer experience with us. We truly take pride in delivering service with honesty, our goal is to ensure that all our customers are treated the way Dan did in your case. Once again thanks for your business and review.

4/27/2016 12:00:00 AM

MICHELLE BLANCHARD

Very courteous staff, excellent service.

Response: HI Michelle, Thanks for your comments and review, we're looking forward seeing you again in the future.

4/27/2016 12:00:00 AM

Anonymous

The staff is awesome! They were able to take me in at the last minute and they delivered! Special thank you to Dan!

Response: Thank you for sharing your experience with us, your feedback is important to ensure we continue delivering services above and beyond our customers expectations.

4/23/2016 12:00:00 AM

Anonymous

Excellent and friendly service!

Response: Thank you for taking the time to let us know how we are doing. Your feedback is greatly appreciated. Hope to see you again for any tire or mechanical service for your Outlander.

4/22/2016 12:00:00 AM

DAVE MCRAE

Des was very helpful as always

Response: Hi Dave, Great seeing you once again, we appreciate your loyalty and thanks for taking the time for the review.

4/22/2016 12:00:00 AM

DAVID BLANCHARD

The staff was very friendly and even the manager/owner came out and presented himself and made a good impression on my wife and myself. We have only been in Timming for 3 years and are still getting to know the place and this was the first time we got our tires changed here and liked the service so mush that we have recommended fountain tire to our son and daughter for there tire services.

Response: David, It was very nice meeting you and your wife. We're very happy to hear your first experience with us was memorable and we look forward in meeting the rest of your family..... Enjoy the lobster ; )!

4/21/2016 12:00:00 AM

MANON LAPORTE

Excellent service

4/21/2016 12:00:00 AM

HANNU HIETALAHTI

The counter person (Desiree) was very helpful and knowledgeable about the products at the store. The service was quick and efficient and the followup (retorque) was very fast.

Response: Hi Hannu, Thanks for your feedback and review looking forward to seeing you again in the future.

4/20/2016 12:00:00 AM

Anonymous

My wife went in and she said she had the best experience felt welcomed there, treated very well. The girls were very friendly confident in there product..

Response: Thank you for your very positive comments, we take pride in delivering the best possible experience,while your vehicle is being serviced.

4/20/2016 12:00:00 AM

JEROME BOSS

Very Accomodating! Found a new shop! Service on top!

Response: Hi Jerome, Thanks for the review we always do our best to accommodate our customers to meet their needs. Enjoy the rubble from your new exhaust, now that summer finally looks like its here!

4/18/2016 12:00:00 AM

MANON LAPORTE

Excellent exprerience

Response: Manon, we greatly appreciate you taking the time out of your day to let us know about your customer experience with us. We look forward to servicing your Avenger for years to come. Sincerely Phil Archambault

4/17/2016 12:00:00 AM

DAN LAPOINTE

You came in under priced for my rims and when shipping was extra when you received them you waved the shipping and you were honest with the tires I wanted told be that the ko2's were exclusive to Kal tire and that you couldn't match there price but still installed them on my rims after word. Also Shawn Dupere Timmins did a wonderful job installing and balancing my rims. As I'm very picky. Asked to have the writing and valve stem all line up the same on all tires and he did. Also he painted the wheel weights black do not to be noticed. Good quality work and did not scratch my rims. Good young kid. It's nice to see there are still some that put effort in there jobs.

Response: Dan, Thank you for taking the time to let us know about your customer experience with us. Your opinion matters as we continually strive to deliver the best experience to all our customer's. WE look forward to serving you in the future. Sincerely Phil Archambault

4/13/2016 12:00:00 AM

Anonymous

Good service

Response: We appreciate your business & thank you for the feedback. We look forward to seeing you again.

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