A MESSAGE FROM OUR CEO REGARDING COVID-19
To our valued customers,
Motor-vehicle repair and supply chain maintenance providers have been designated as essential service providers. Therefore, Fountain Tire locations across the country remain committed to staying open to look after your personal vehicle, as well as to service vehicles for other essential service providers.
From frontline healthcare and emergency services, to vital shipping and delivery industries that serve businesses, Canadians will continue to need reliable transportation. Fountain Tire is committed to helping people get there safely, which means adjusting how we provide tire and vehicle service to our customers, reducing person-to-person contact, all while keeping vehicles safe on the road.
Additionally, we are now offering a new service that allows for continued vehicle repairs and maintenance for customers that are self-isolating and physically distancing. Through our new Pick-up and Drop-off Service, a Fountain Tire associate will pick-up your vehicle from your home or workplace, leaving the Fountain Tire vehicle at the point of pick-up, perform the necessary service, and return the vehicle the same day, at no added charge. Pick-up and Drop-off Service will be available to retail and commercial customers at most Fountain Tire locations across Canada.
Please rest assured that Fountain Tire is strictly adhering to the direction of the Canadian government regarding COVID-19 prevention, as well as the recommendations from the public health authorities of the provinces in which we operate while carrying out the Pick-up and Drop-off service.
With every service performed, we are committed to:
- Using disinfecting products to clean all interior and exterior touch points of every customer vehicle before work begins and, most importantly, after work is completed.
- Actively adhering to Physical Distancing protocol by arranging our showrooms to ensure that in-store customers are able to feel safe, with more personal space.
- Continuing increased cleaning protocol in all of our locations, in customer service areas, washrooms and in our work areas, using disinfecting products, with increased attention to high touch points.
- Ensuring Fountain Tire associates stay home if they are showing any sign of fever, cough or difficulty breathing.
At Fountain Tire, when we say ‘We’re on this road together’ we mean acting in the best interests of our customers, associates, essential supply chain partners in our communities.
I personally thank you for your continued support and look forward to seeing you again soon.
CEO, Fountain Tire