A MESSAGE FROM OUR CEO REGARDING COVID-19
To our valued customers,
In March of this year, COVID-19 made its way to Canada and things have been different ever since. Early on, motor-vehicle repair and supply chain maintenance providers were designated as essential service providers. Therefore, Fountain Tire locations across the country remained committed to staying open to look after your personal vehicle, as well as to service vehicles for other essential service providers.
As various parts of the country enter into COVID re-launch phases, we continue to remain open.
From frontline healthcare and emergency services, to vital shipping and delivery industries that serve businesses, Canadians will continue to need reliable transportation. Fountain Tire is committed to helping people get there safely, which means we have adjusted how we provide tire and vehicle service to our customers, reducing person-to-person contact, all while keeping vehicles safe on the road.
Additionally, we launched a new service that allows for continued vehicle repairs and maintenance for customers that are self-isolating and physically distancing. Through our new Pick-up and Drop-off Service, a Fountain Tire associate will pick-up your vehicle from your home or workplace, leaving the Fountain Tire vehicle at the point of pick-up, perform the necessary service, and return the vehicle the same day, at no added charge. Pick-up and Drop-off Service is available to retail and commercial customers at most Fountain Tire locations across Canada.
Please rest assured that Fountain Tire is strictly adhering to the direction from both federal and municipal governments regarding COVID-19 prevention, as we offer our services.
With every service performed, we are committed to:
- Using disinfecting products to clean all interior and exterior touch points of every customer vehicle before work begins and, most importantly, after work is completed.
- Actively adhering to Physical Distancing protocol by arranging our showrooms to ensure that in-store customers are able to feel safe, with more personal space.
- Continuing increased cleaning protocol in all of our locations, in customer service areas, washrooms and in our work areas, using disinfecting products, with increased attention to high touch points.
- Ensuring Fountain Tire associates stay home if they are showing any sign of fever, cough or difficulty breathing.
At Fountain Tire, when we say ‘We’re on this road together’ we mean acting in the best interests of our customers, associates, and essential supply chain partners in our communities.
I personally thank you for your continued support and look forward to seeing you again soon.
CEO, Fountain Tire